Tina Rivera

Customer support: Responding to customer inquiries, con, and complaints in a timely manner.

Relationship management: Building and maintaining strong relationships with customers. Understanding their needs and preferences and proactively addressing any potential problems or opportunities

Collaboration: Working closely with other teams such as inbound, sales, homewarranty, billing, to align customer operations with customers satisfaction and business objectives

Training and Development: Providing training and support to internal teams on customer service best practices product knowledge and customer operations processes

• Assisted customers by providing information on procedures or policies and answering questions regarding store and solving their complaints
• Provided assistance with skip trace and payment negotiations adhering to state laws and requirements

• Company Overview: Grow Detroit's Young Talent Program
• Provided excellent customer service with patience and respect answering incoming calls from clients and employees, solving over 300 inquiries a week
• Provided assistance in customer care specializing in data entry
• Assisted with payroll customers meet and greet, and scheduling of activities and equipment use with managers
• Grow Detroit's Young Talent Program

• Provided assistance managing the Collection Department
• Provided excellent customer service through being respectful and friendly
• Answered customers' questions, and provided information on procedures or policies
• Provided assistance solving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

• Provided assistance with administrative responsibilities such as shipping and receiving, switchboard operator, payroll, inventory and bookkeeping procedures
• Managed office supplies by checking stock, placing orders and verifying receipts with proper inventory control
• Managed databases keeping periodic balance sheets of amounts and numbers of transactions