Tina Ross
New York,NY
Summary
Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships.
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Compassionate professional in childcare with proven ability to efficiently manage and complete tasks, ensuring both safety and engaging learning environments. Possess specialized skills in early childhood development, behavior management techniques, and activity planning. Excel at communication, empathy, and patience, fostering positive relationships with children and parents alike.
Overview
11
11
years of professional experience
Work History
Personal Cleaner/ Organizer
Handy Cleaning Service
New York
09.2020 - 09.2024
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Replenished amenities such as shampoos, soaps, and lotions in hotel rooms when needed.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Provided assistance with laundry services when needed.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Childcare Provider
Self Employed Services
New York
05.2013 - 09.2024
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Observed children's behavior and development, communicate information with parents.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Encouraged positive interactions between children by providing supervision at all times.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Helped develop motor skills through active playtime activities like running, jumping.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
Cashier/Sales Floor Stock Clerk
Bed Bath & Beyond
New York, New York
04.2020 - 05.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
Education
High School Diploma -
Mary Bergtraum High School
New York, New York06-2000
Skills
- Attention to detail
- Customer service
- Leadership
- Great work ethic skills
- Time management
- Out standing communication skills
Timeline
Personal Cleaner/ Organizer
Handy Cleaning Service
09.2020 - 09.2024
Cashier/Sales Floor Stock Clerk
Bed Bath & Beyond
04.2020 - 05.2023
Childcare Provider
Self Employed Services
05.2013 - 09.2024
High School Diploma -
Mary Bergtraum High School