Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Youstina Saad

Troy,MI

Summary

To whom it may concern, I am a School of Arts and Science Alumni from Oakland University with a Political Science degree. I was especially intrigued with the position due to the fact that my main focus in school is the study of data analysis and reporting. I excelled in Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. With my work experience along with skills from my academic courses, I have gained strength in problem-solving, analyzing data, communication, and customer service. I believe these skills would greatly contribute to the responsibilities and qualifications required for this position.

Overview

5
5
years of professional experience

Work History

Data Analyst

Bswift
06.2022 - Current
  • Work with 3 main clients on a day-to-day basis to run daily, weekly and monthly audits to ensure they have the proper benefits in place for their specific employees
  • Work personally with clients to keep up with the high demands of incoming tasks and as well as personal needs
  • Work closely in excel every day to analyze data and run specific client-related audits
  • Organizing said data and delivering necessary information at appropriate requested times
  • Utilized communication, typing, and client-facing skills daily
  • Structure large data sets to find usable information.

Customer Service Representative

Dako
01.2021 - 09.2021
  • Worked excessively with cloud-based technology to support and problem-solve with clients and customers in the most efficient manner
  • Received frequent training on Microsoft Teams and Outlook to communicate via phone and email, both internally and externally with colleagues and clients
  • Fast pace work environment, and teamwork collaboration, also had a weekly mentor and monthly corporate meetings to ensure goals and sales were met.

Heathers Club of Bloomfield Hills
09.2018 - 09.2019
  • Greet guests at assigned tables
  • The promptness with customers to ensure food service requirements and take action to correct issues
  • Spoke with patrons to provide strong satisfaction

Education

Political Science

College of Arts and Sciences at Oakland University

Skills

  • Survey Research Methods in American Politics:
  • Using SPSS, statistical techniques, and issues in analyzing public opinion data Participate in data collection by writing, constructing, and administrating surveys Learning techniques for analyzing data by using frequencies for description and cross-tabular and regression analysis for explanations

Creative Writing:

  • Building on skills where we conduct outlining, drafting, organization, and structural skills within a concise set of language and grammar Compelling detailed and strategic planning in a team setting

Academic Projects

  • Research Design on Attitudes Towards Abortion using SPSS January 2022- April 2022
  • Collaborated with a team to collect information using Qualtrics
  • Processing and identifying information in all fields including: Formulating hypotheses, proposing dependent and independent variables, gathering and researching descriptive statistics, and running frequency tables to analyze and store data, was strategic and detailed with data visualization
  • Strategic Analysis in Excel September 2021- December 2021
  • Performed exploratory analysis of Abortion information using Excel functions
  • Predicted Party Ideology, Political Identification, and Gender on data sets to determine the likeness of rates
  • Collected, prepared, and visualized details using excel to identify tactical solutions for information sets
  • Microsoft suite applications (Word, PowerPoint, Excel Teams, Outlook)
  • Advanced: Salesforce, Adobe, SPSS, Outlook, Excel (R, R-squared, Standard Deviation, Regression)
  • Written, verbal and communication skills
  • Vast customer service and client-facing experience
  • Database Maintenance
  • Data Validation
  • Data Formatting
  • Analytical Problem Solving

Languages

Arabic
Full Professional

Timeline

Data Analyst

Bswift
06.2022 - Current

Customer Service Representative

Dako
01.2021 - 09.2021

Heathers Club of Bloomfield Hills
09.2018 - 09.2019

Political Science

College of Arts and Sciences at Oakland University

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Youstina Saad