TINA SHAHEEN
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Developmental Support Training
Misericordia
08.2024 - 11.2024
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Educated clients about proper home care techniques to maintain optimal skin health between appointments.
- Consistently received positive feedback from both clients and their families, reflecting a commitment to providing exceptional home care services.
Area Supervisor
Ross Dress for Less
04.2021 - 12.2021
- Directed and supervised staff performance
- Maintained safe, organized store by keeping aisles free of merchandise and boxes
- Assigned 30 employees to specific duties to best meet needs of store
- Supported store opening projects by working with other mangers and keeping myself and other employees focused on the task at hand, ensuring projects were completed on time
- Wrote and submitted reports
- Mentored newly hired staff in upselling techniques to improve sales
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience
- Increased sales on consistent basis by developing key customer relationships
- Identified appropriate solutions to minimize issues and quickly solve problems
- Managed 60 employees
- Prepared reports based on documented inventory use and labor hours
- Monitored employee work and determined benchmarks for performance indicators
- Established area team schedule and planned production.
Retail Sales Associate
Ross Dress for Less
06.2019 - 04.2021
- Helped customers by answering questions and locating merchandise
- Initiated friendly conversation with customers to determine level of assistance required
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Followed company policies, rules and procedures to promote company goals.
Education
Master of Education - Education
Loyola University of Chicago
Chicago, IL06.2026
Bachelors of Arts And Sciences in Anthropology - Anthropology
University of Chicago
Chicago, IL12.2023
Associate of Arts -
CCC Harry S. Truman
1145 W Wilson Ave, Chicago, IL 6064008.2021
Skills
- Social Perceptiveness
- Handling Complaints and Inquiries
- Calendar and Scheduling Software
- Regulatory and Legal Compliance
- Customer Service Management
- Decision Making
- Retail Industry Experience
- Basic Mathematics
- Inventory Management
- Team Building and Motivation
- Flexible Work Schedule
- Retail Operations
- Critical Thinking
- Microsoft Office
- Employee Training
- Relationship Building
- Cash Handling and Reconciliation
- Multitasking and Prioritizing
- Goal Setting and Achievement
- Able to work independently
- Strong attention to detail
- excellent written and verbal communication
Websites
Accomplishments
- Led team to achieve a high ranking score from the district manager, earning recognition from upper management and financial reward.
- Received associates degree with honor roll.
Activities
- Received the award Dean of Students the first three years of college.
- Was a member of the Phi Theta Kappa honors association at Truman College.
- Volunteered at Pacific Garden Mission.
Certification
- Phi Theta Kappa Honor Society
- Ashurst UK Building Your Personal Brand
Languages
Spanish
Limited Working
Assyrian
Professional Working
English
Native or Bilingual
Timeline
Developmental Support Training
Misericordia
08.2024 - 11.2024
Area Supervisor
Ross Dress for Less
04.2021 - 12.2021
Retail Sales Associate
Ross Dress for Less
06.2019 - 04.2021
Master of Education - Education
Loyola University of Chicago
Bachelors of Arts And Sciences in Anthropology - Anthropology
University of Chicago
Associate of Arts -
CCC Harry S. Truman