Tina Snee
Baldwin,MD
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
42
42
years of professional experience
Work History
Automotive Service Advisor
Odonnell Honda
Ellicott City, MD
10.2008 - Current
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Educated customers about preventative maintenance programs available at the dealership.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Provided estimates of repair costs to customers and discussed options with them.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Greeted customers, identified their needs and provided advice on automotive services.
- Maintained accurate records of customer transactions in the dealership database.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
Automotive Service Advisor
Northwest Honda
Owings Mills, MD
09.1998 - 10.2008
Automotive Service Advisor
Sport Honda
Silver Spring, MD
05.1990 - 08.1998
Service Advisor
Lane Honda
College Park, MD
06.1982 - 08.1990
Education
High School Diploma -
Bowie Highschool
Bowie, MD05-1980
Some College (No Degree) - Law Enforcement
Prince George's Community College
Upper Marlboro, MDSkills
- Customer Satisfaction
- Technical knowledge
- Estimating costs
- Warranty processing
- Appointment Scheduling
- Customer Education
- Service Recommendations
- Customer Retention
- Complaint resolution
- Building Relationships
Timeline
Automotive Service Advisor
Odonnell Honda
10.2008 - Current
Automotive Service Advisor
Northwest Honda
09.1998 - 10.2008
Automotive Service Advisor
Sport Honda
05.1990 - 08.1998
Service Advisor
Lane Honda
06.1982 - 08.1990
High School Diploma -
Bowie Highschool
Some College (No Degree) - Law Enforcement
Prince George's Community College
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