Tina Sparks
Pataskala
Summary
Accomplished Claims Processor and Licensed Optician with a proven track record at VSP Vision Care and Berk Eyecare. Expert in claims review and customer service, ensuring accuracy, compliance, and satisfaction. Skillfully managed high-volume tasks, enhancing patient care through personalized optical solutions. Demonstrated excellence in eligibility determination and precision, achieving top-tier service standards.
Overview
11
11
years of professional experience
Work History
Claims Processor
VSP Vision Care
08.2020 - Current
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
Licensed Optician
Berk Eyecare
05.2014 - 03.2020
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
Education
High School Diploma -
New Albany High School
New Albany, OHSkills
- Claims review
- Accuracy and precision
- Claims
- Attention to detail
Timeline
Claims Processor
VSP Vision Care
08.2020 - Current
Licensed Optician
Berk Eyecare
05.2014 - 03.2020
High School Diploma -
New Albany High School
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