Tina Stefek
Taylor,TX
Summary
Dedicated Claims Associate with expertise in high-volume call management and complex property damage resolution. Proven ability to guide policyholders through intricate claims processes while ensuring customer satisfaction and retention.
Overview
41
41
years of professional experience
Work History
Claim Associate - Injury
State Farm
Austin, Texas
03.2013 - Current
- Guide policyholders through the claims process by coordinating vehicle repairs, setting up rental reservations, and explaining coverage details clearly
- Managed high-volume task queues while multi-tasking across complex claim software and internal technical platforms to ensure smooth operations.
- Delivered high-quality customer service in high-volume call center, handling inbound and outbound customer inquiries effectively.
- Reviewed, organized, and indexed critical legal and medical correspondence, supporting Claim Specialists in maintaining compliance.
TWA
State Farm
Austin, Texas
02.2024 - 02.2025
- Selected by leadership for exclusive pilot program to address complex property damage escalations for injury specialists, enhancing resolution strategies.
- Managed escalated, high-stress customer calls with effective de-escalation skills, successfully resolving repair disputes and rental car delays while minimizing claims friction.
- · Mentored and upskilled direct peers on optimal property damage claim handling, while enhancing overall team technical knowledge and claim accuracy.
- Investigated and evaluated complex vehicle repair and rental issues, prioritizing customer-first focus to ensure delivery of Remarkable® service.
Auto Claim Processor - Total Loss
State Farm
Austin, Texas
01.2008 - 03.2013
- Evaluated complex property damage metrics to determine total loss viability for both first-party insureds and third-party claimants.
- Utilized evaluation platforms to pull comprehensive valuation reports and establish accurate vehicle market values.
- Conducted sensitive phone conversations to explain total loss determinations, handle vehicle title documentation, and arrange salvage yard towing logistics.
Auto Claim Secretary
State Farm
Austin, Texas
01.1991 - 01.2008
- · Managed field office phone lines and coordinated paper and electronic claim documentation while researching historic policies for compliance
- Managed scheduling and calendar for executives and team members.
- Coordinated communication between clients and insurance agents.
- Drafted and edited correspondence for internal and external stakeholders.
Auto Underwriting Clerk
State Farm
Austin, TX
09.1985 - 01.1991
- Ensured high data entry accuracy in modifying auto policies and adjusting premiums, contributing to policy integrity.
- Processed payments for customer policies, facilitating timely policy updates for customer satisfaction.
- Updated risk classifications, adjusted driver details, and modified vehicle usages to maintain compliance and accuracy.
Education
High School Diploma -
Taylor High School
Taylor, TX05-1985
Skills
Complex Property damage resolution
High-volume call management
Customer retention strategies
Liability & Policy Coverage Interpretation
Peer mentoring & Upskilling
Data entry and navigation
Cross-functional collaboration
Claims processing and evaluation
- Customer service excellence
- Vehicle appraisal expertise
- Insurance regulations knowledge
- Multi-Platform Navigation & Data Entry
- Total loss evaluation & Salvage
- Underwriting compliance
Timeline
TWA
State Farm
02.2024 - 02.2025
Claim Associate - Injury
State Farm
03.2013 - Current
Auto Claim Processor - Total Loss
State Farm
01.2008 - 03.2013
Auto Claim Secretary
State Farm
01.1991 - 01.2008
Auto Underwriting Clerk
State Farm
09.1985 - 01.1991
High School Diploma -
Taylor High School