Tina Strickland
Charleston,WV
Summary
Dynamic End User Compute Manager at Encova Mutual Insurance Group, skilled in IT budgeting and change management. Achieved significant operational cost reductions and improved customer satisfaction through innovative process enhancements. Proven leader with a strong problem-solving aptitude, fostering high-performing teams and mentoring future leaders for organizational success.
Overview
19
19
years of professional experience
Work History
End User Compute Manager
Encova Mutual Insurance Group
11.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager, Business Operations
BrickStreet Mutual Insurance/Encova Mutual Insurance Company
10.2018 - 11.2021
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Managed cross-functional teams for successful project completion and timely delivery of products or services.
- Fostered a positive work environment that supported employee engagement and retention.
- Facilitated communication between departments to foster collaboration on shared objectives.
- Supported development of positive work culture by organizing team-building activities and recognizing employee achievements.
- Improved customer satisfaction by quickly addressing and resolving customer complaints and feedback.
- Coordinated with cross-functional teams to ensure project deliverables were met on time and within budget, enhancing project success rates.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Manager, Business Analysis and Project Management
BrickStreet Mutual Insurance Company
06.2006 - 10.2018
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate in Insurance Services - Insurance And Risk Management
Insurance Institute of America
04-2005
Associate in Claims - Insurance
Insurance Institute of America
12-2003
Skills
- Application support
- IT compliance
- Disaster recovery
- Change management
- Business analysis
- IT budgeting
- Quality assurance
- IT resource planning
- Strategic planning
- Agile methodology
- Professional demeanor
- Problem-solving aptitude
Timeline
End User Compute Manager
Encova Mutual Insurance Group
11.2021 - Current
Manager, Business Operations
BrickStreet Mutual Insurance/Encova Mutual Insurance Company
10.2018 - 11.2021
Manager, Business Analysis and Project Management
BrickStreet Mutual Insurance Company
06.2006 - 10.2018
Associate in Insurance Services - Insurance And Risk Management
Insurance Institute of America
Associate in Claims - Insurance
Insurance Institute of America
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