Tina Taylor
Douglasville,Georgia
Summary
Licensed Claims Adjuster experienced in reviewing damage appraisals, determining coverage and paying claims. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 5 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Commercial Property Desk Adjuster
Pilot Catastrophe Services
05.2023 - Current
- Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
- Streamlined claims process for improved efficiency and faster resolutions, working closely with clients and insurance carriers.
- Achieved high levels of accuracy in damage assessments by thoroughly reviewing property inspection reports and estimates.
- Managed high volume of 50+ claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
- Collaborated with other adjusters, contractors, and appraisers to effectively coordinate property inspections and repair efforts.
- Reduced claim cycle time through effective communication with policyholders, keeping them informed throughout entire process.
- Provided exceptional customer service while handling sensitive situations involving property damage and loss.
- Conducted thorough investigations of reported losses, gathering essential information from policyholders to accurately determine coverage eligibility.
- Maintained compliance with industry regulations while processing claims, ensuring accurate documentation and adherence to company guidelines.
- Negotiated fair settlements by carefully analyzing repair cost estimates and maintaining open lines of communication with all parties involved.
- Managed high-volume caseloads to ensure rapid resolution for clients and maintained customer satisfaction levels.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
Independent Auto Claims Adjuster
Crawford & Company
03.2022 - 05.2023
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed over 40 calls per day.
- Issued payouts to claimants
Independent Insurance Adjuster
Alacrity
08.2020 - 12.2022
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Managed over 50 calls per day,
- Closed claims daily
Independent Property Claims Adjuster
Crawford And Company
08.2021 - 12.2021
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Examined claims forms and other records to determine insurance coverage.
- Managed over 10 virtual claims per day
Education
No Degree - Accounting And Business Management
High School Diploma -
06.1987
Skills
- Policy Investigations
- Claims Evaluations
- Corporate Policies and Procedures
- Legal Processes
- Critical Thinking
- Property Claims
- Claims Procedures
- Claims Analysis
- Policy Interpretation
- Property Damage Assessment
- Investigation Techniques
- Microsoft Office
Certification
State Farm Property Certification
State Farm Auto Certification
Timeline
Commercial Property Desk Adjuster - Pilot Catastrophe Services
05.2023 - Current
Independent Auto Claims Adjuster - Crawford & Company
03.2022 - 05.2023
Independent Property Claims Adjuster - Crawford And Company
08.2021 - 12.2021
Independent Insurance Adjuster - Alacrity
08.2020 - 12.2022
Owens Community College - No Degree, Accounting And Business Management
Woodward High School - High School Diploma,
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