Tina Theim
Muskego ,WI
Summary
Proven professional with a track record of enhancing patient experience at Advanced Foot and Ankle of Wisconsin by skillfully managing sensitive situations and streamlining insurance verification processes. Demonstrates exceptional empathy and efficiency, alongside a keen ability to reduce costs by optimizing inventory management. Excels in high-pressure environments, ensuring customer satisfaction and loyalty through effective dispute resolution and communication.
Overview
22
22
years of professional experience
Work History
Front Desk/Medical Assistant
Advanced Foot and Ankle of Wisconsin
01.2020 - Current
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Improved office supply inventory management, reducing costs by monitoring usage patterns and ordering items as needed.
Customer Service Rep/ Billing Specialist
Fusion Anesthesia
05.2003 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Hamilton High School
Milwaukee, WISkills
Able to assist and handle patients' concerns
Any questions/ concerns are handled in professional manner
Able to work well on my own to complete tasks
I am prompt, responsible and a hard worker
Timeline
Front Desk/Medical Assistant
Advanced Foot and Ankle of Wisconsin
01.2020 - Current
Customer Service Rep/ Billing Specialist
Fusion Anesthesia
05.2003 - 01.2020
Hamilton High School
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