Tina Thompson
Denham Springs,LA
Summary
- Compassionate and highly organized administrator with extensive experience ensuring an exceptional patient journey in ophthalmology settings. Adept at managing front-office operations, including scheduling, patient intake, and complaint resolution, to build strong patient relationships and improve satisfaction scores.
- Focused Project Manager bringing 22 years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in client communications and expectations.
Overview
2026
2026
years of professional experience
Work History
Medical Billing Administrator
Eye Medical Center
Walker Louisiana
03.2023 - Current
Pull Insurance benefits for medical and vision
Mark up Fee tickets for upcoming appointments
Check patients in for appointments
Check patients out and collect co-pays
Make patient appointments for return visits
Post Optometrist and Ophthalmologist charges
Work in MicroMD and EMR
Take contact lenses orders and order through WVA
Close out the work day sheet and balance
Go over account balances with patients
Project Manager
The Shaw Group
Walker, LA
1998 - 2021
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
Handled continuous project monitoring and management, including developing forecasts, tracking expenses and
approving payments.
Coordinated extensive planning required for complex contracts, including development of project milestones and
budget.
Brought projects in on-time and in accordance with budget and quality standards.
Daily production meeting with team
Job close outs generating planned vs actuals for each project
Once each job is completed I schedule a Lessons Learned and meet with the team for input.
Education
Buna High School
Buna, TXSkills
- Excellent communication skills to professionally and empathetically interact with patients, answer billing questions, and negotiate payment plans
- The ability to effectively collaborate and communicate with ophthalmologists, clinical staff, and other departments to ensure billing accuracy
- Performance improvements
- Work flow planning
- Project development and lifecycle
- Budgeting and forecasting
- Purchasing and procurement
Accomplishments
Some of the projects that I have overseen as a Project Manager:
TransCanada Pipeline
Borstar Bay 3
Timeline
Medical Billing Administrator
Eye Medical Center
03.2023 - Current
Project Manager
The Shaw Group
1998 - 2021
Buna High School