Tina Timmerman
Rodman
Summary
Experienced credit counselor known for delivering exceptional financial guidance and training staff on best practices. Proven track record in managing customer accounts and collaborating with healthcare providers to address financial concerns.
Overview
23
23
years of professional experience
Work History
Credit Counselor
North Country Orthopaedic Group
Watertown
09.2009 - 03.2026
- Assisted customers in understanding payment methods and managing account balances, enhancing their financial literacy.
- Contacted major credit bureaus to obtain records and resolve discrepancies, ensuring accuracy in customer credit reports.
- Provided guidance on how best to use available resources such as government assistance programs or nonprofit organizations.
- Accepted and processed customer payments and applied toward account balances.
- Managed high volume of telephone calls and emails daily, coordinating appointments and addressing specific customer concerns efficiently.
- Collaborated with healthcare providers to address patient financial concerns.
Medical Office Manager's Assistant
North Country Neurology, PC
Watertown
02.2003 - 08.2009
- Interviewed, hired, and trained medical office teams, conducting performance reviews to enhance team effectiveness.
- Trained new staff on office procedures and software systems used in practice.
- Developed and implemented office policies and procedures, maintaining compliance with HIPAA and OSHA regulations.
- Handled patient inquiries and resolved issues with professionalism and care.
- Managed office supplies and inventory, ensuring uninterrupted daily operations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Supervised cleaning staff and coordinated equipment maintenance activities.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Education
High School Diploma -
Indian River Central High School
Philadelphia, NY06-1988
Skills
- Financial counseling
- Credit Bureau Navigation
- Customer payment processing
- Account reconciliation
- Payment reconciliation
- Account reviewing
- Insurance verification
- HIPAA compliance
- Electronic health records
- Medical terminology
- Patient registration
- Co-pay processing
- Payment processing
- Medical transcription
- Transcription of medical notes
- Medical software applications
- Medical software
- Medical records confidentiality
- Office administration
- Data entry
- Meeting planning
- Staff training
- Conflict resolution
- Problem-solving
- Effective communication
- Team collaboration
- Teamwork
- Attention to detail
- Reliability
- Multitasking
- Professional demeanor
- Positive attitude
- Service promotion
- Basic clinical procedures
- Multi-line telephone management
- Computer skills
- Medical terminology
- Patient demographics
- Medical software applications
- Meeting planning
- Basic clinical procedures
- Payment reconciliation
Accomplishments
- November 2012 Employee of the Month
- November 2025 Employee STAR award for Most Resourcefulness
Timeline
Credit Counselor
North Country Orthopaedic Group
09.2009 - 03.2026
Medical Office Manager's Assistant
North Country Neurology, PC
02.2003 - 08.2009
High School Diploma -
Indian River Central High School