Tina Toomey
Summary
Dynamic claims professional with a proven track record at State Farm Insurance, excelling in customer service and problem-solving. Known for fostering strong client relationships and enhancing satisfaction through effective communication. Highly adaptable and dependable, with strong organizational skills and a commitment to teamwork, ensuring timely and accurate claim resolutions.
Overview
22
22
years of professional experience
Work History
Claim
State Farm Insurance
08.2006 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Claim Examiner
Blue Cross Blue Shield
06.2003 - 08.2006
- Developed positive relationships with clients, maintaining open lines of communication for prompt issue resolution.
- Improved customer satisfaction by providing timely and accurate claim updates throughout the process.
- Examined claims forms and other records to determine insurance coverage.
Education
No Degree - Business
Bryant And Stratton
Albany, NYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Active listening
- Organizational skills
- Decision-making
Accomplishments
- Collaborated with team of 15 in the development of new employees
- Handled busy phones with professionalism
- Processed Claims with accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Claim
State Farm Insurance
08.2006 - Current
Claim Examiner
Blue Cross Blue Shield
06.2003 - 08.2006
No Degree - Business
Bryant And Stratton
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