Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Vanderpool

Cincinnati,OH

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Seasoned Collections Supervisor with 10 plus years in researching and collecting money from consumers. Built and trained strong team of collections agents to minimize customer disputes and maximize amounts collected. Efficiently handled administrative tasks related to management, including documentation and scheduling. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

City Mail Carrier

United States Postal Sevice
03.2023 - Current
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Distributed mail on foot to residences and businesses, delivering to approximately 300 customers per shift.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Bartender Supervisor

Morgans Ole Roadhouse
01.2012 - 03.2023
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Collaborated with staff members to create meals for large banquets.

Collections Supervisor

US Bankcorp
10.2005 - 01.2012
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
  • Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
  • Prepared and delivered performance reviews of 16 collections agents to support continuous improvement of department.
  • Scheduled employees to provide full coverage of incoming and outgoing calls.

Medical Debt Collector

Controlled Credit
06.2001 - 08.2004
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Processed online and paper appeal submissions and refund requests.
  • Corrected, completed and processed claims for multiple payer codes.
  • Assisted in reconciling deposit and patient collections.
  • Logged charges and payments within [Software].
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Generated and distributed monthly customer statements.

Education

Medical Assisting

Christ College of Nursing And Health Sciences
Cincinnati, OH

Business

Cincinnati Job Corps Center
Cincinnati, OH
1994

Law Enforcement

Western Hills University High School
Cincinnati, OH
1988

Skills

  • System Maintenance
  • Terms Review and Enforcement
  • Customer Service Management
  • Staff Training
  • Goals and Performance
  • Team Oriented
  • Organizational Skills
  • Customer Retention Strategies
  • Customer Satisfaction
  • Administrative and Office Support
  • Calm and Professional Under Pressure
  • Quality Control Policies
  • Customer Relationship Management (CRM) Software

Timeline

City Mail Carrier

United States Postal Sevice
03.2023 - Current

Bartender Supervisor

Morgans Ole Roadhouse
01.2012 - 03.2023

Collections Supervisor

US Bankcorp
10.2005 - 01.2012

Medical Debt Collector

Controlled Credit
06.2001 - 08.2004

Medical Assisting

Christ College of Nursing And Health Sciences

Business

Cincinnati Job Corps Center

Law Enforcement

Western Hills University High School
Tina Vanderpool