Tina Vollmer
66 Castings Rd,IL
Summary
Dynamic professional with a proven track record at U-Haul Company of Illinois, excelling in customer service and teamwork. Adept at optimizing operations and enhancing service delivery, I foster positive relationships and drive continual improvement. Known for my problem-solving skills and adaptability, I thrive in fast-paced environments while ensuring high client satisfaction.
Overview
15
15
years of professional experience
Work History
ASM, RM, CCR
U-Haul Company of Illinois
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Owner/Operator
XPO Logistics
11.2020 - 03.2021
- Oversaw daily operations to optimize transportation and logistics processes.
- Implemented cost-effective solutions enhancing service delivery and reducing turnaround times.
- Developed and maintained relationships with clients, ensuring high customer satisfaction levels.
- Coordinated scheduling of shipments, maximizing resource utilization across logistics network.
Store Manager
Rent a Center
04.2011 - 10.2020
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Developed staff training programs to enhance team skills and service quality.
- Implemented inventory management systems to improve stock accuracy and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered a positive work environment through effective team communication and motivation techniques.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Education
No Degree - General Studies
Lincoln Land Community College
Springfield, Illinois, ILHigh School Diploma -
Divernon High School
Divernon, IL05-1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
Timeline
ASM, RM, CCR
U-Haul Company of Illinois
07.2022 - Current
Owner/Operator
XPO Logistics
11.2020 - 03.2021
Store Manager
Rent a Center
04.2011 - 10.2020
No Degree - General Studies
Lincoln Land Community College
High School Diploma -
Divernon High School