Tina Weiland
Spearfish,SD
Summary
Experienced in managing customer accounts and negotiating payment plans, with strong communication and data entry skills. Proven ability to work collaboratively in team environments and maintain organized records. Eager to leverage expertise in a Customer Service/Collections Representative role to support team objectives and enhance customer satisfaction.
Overview
13
13
years of professional experience
Work History
Collections Representative
Premier Bankcard
Spearfish, USA
08.2001 - 01.2011
- Negotiated payment plans with customers, contributing to reduction of overdue balances and improving overall collection rates.
- Managed high volume of customer accounts while maintaining accurate records to ensure timely follow-up and resolution.
- Communicated effectively with customers through verbal and written interactions, fostering positive relationships and enhancing customer satisfaction.
Sales Associate
Gateway Computers
Vermillion, USA
05.2000 - 08.2001
- Sold computer systems through phone interactions to clients.
- Helped customers find and select products.
- Assisted customers in finding and selecting products, enhancing their shopping experience.
- Maintained clean, organized work area to ensure efficient customer service.
NAME AND TITLE
Wells Fargo Bank
Sioux Falls, USA
01.1998 - 06.2000
- Collaborated with coworkers to finish various assignments.
- Managed multiple tasks effectively while adapting to changing priorities.
- Addressed customer needs promptly to resolve issues and enhance satisfaction.
Education
HIGH SCHOOL DIPLOMA -
Chester High School
ChesterSkills
- Payment negotiation
- Account management
- Customer retention
- Recording data
- Collaboration
- Team collaboration
- Conflict resolution
- Goal oriented
Timeline
Collections Representative
Premier Bankcard
08.2001 - 01.2011
Sales Associate
Gateway Computers
05.2000 - 08.2001
NAME AND TITLE
Wells Fargo Bank
01.1998 - 06.2000
HIGH SCHOOL DIPLOMA -
Chester High School