Tina White
New Haven,USA
Summary
Dental professional with substantial experience in managing front desk operations and patient interactions. Known for attention to detail and ensuring smooth office processes. Reliable team player who adapts to changing needs and prioritizes tasks effectively. Brings over 14 years of customer service experience, with a strong commitment to accuracy, organization, and maintaining patient confidentiality.
Overview
15
15
years of professional experience
Work History
Business Assistant-Dental Reception
Tru Family Dental
Sterling Heights, Michigan
07.2024 - Current
- Facilitated patient scheduling through daily confirmations and follow-ups, contributing to improved office workflow.
- Validated insurance eligibility and documented benefits to facilitate effective treatment planning.
- Managed patient check-in and check-out operations to enhance efficiency and accuracy in co-pay collection and payment processing.
- Managed patient record maintenance and chart updates to uphold HIPAA standards and facilitate efficient visits.
- Facilitated communication between dentists and assistants by preparing charts and coordinating schedule changes and lab cases.
- Managed billing processes, ensuring accuracy and compliance with insurance requirements.
Medical Office Receptionist
Gammons Medical
Warren, Michigan
04.2013 - 07.2024
- Greet 50 patients and visitors per day via telephone and in person, always dealing with patients in a caring, courteous, and professional manner.
- Coordinate patient scheduling, check-in, check-out, and payments for billing. Check patient insurance, demographic and health history to keep information current.
- Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability.
- Use Practice Fusion to schedule appointments for doctor visits and procedures.
- Manage multi-line phone system, transcribed phone messages and relayed to appropriate personnel and pleasantly greeted patients. Enhance office productivity by handling a high volume of callers per day.
- Able to multitask and work in a fast-paced environment.
Medical Assistant Extern
Downriver Community Services
Algonac, Michigan
01.2012 - 03.2012
- Ensured compliance with HIPAA, CLIA and OSHA regulations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared patients for suture removal and dressing changes.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Associate of Applied Science Degree - Medical Assistant
Baker College
Port Huron, MI04-2012
Skills
- Administrative support
- Proficient in Dentrix and Dexis software
- Insurance eligibility verification
- Strong multitasking skills
- Scheduling coordination
- Compliance with HIPAA standards
Timeline
Business Assistant-Dental Reception
Tru Family Dental
07.2024 - Current
Medical Office Receptionist
Gammons Medical
04.2013 - 07.2024
Medical Assistant Extern
Downriver Community Services
01.2012 - 03.2012
Associate of Applied Science Degree - Medical Assistant
Baker College