Retail Manager
Tina Whitehurst
Dollar General
Hertford,NC
11
years of professional experience
Experienced retail professional known for strong leadership and customer service skills. Successfully mentored teams to improve performance and drive sales growth through effective merchandising strategies.
Work History
Store Manager
1 Year 1 Month- Managed daily store operations, ensuring efficient inventory management and customer service.
- Trained and supervised staff, fostering a collaborative work environment to enhance team performance.
- Implemented promotional displays, increasing product visibility and driving sales growth.
- Monitored stock levels, conducting regular audits to maintain optimal inventory accuracy.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Developed staff schedules, optimizing labor costs while meeting operational needs.
- Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
- Maintained compliance with safety standards and company policies to ensure a secure shopping environment.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Assistant Store Manager
4 Months- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Store Manager
2 Years 11 Months- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Customer Service Manager
5 Years 4 Months- Led customer service team in resolving inquiries and complaints efficiently.
- Mentored new hires on best practices in customer engagement and conflict resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Manager
4 Years 4 Months- Implemented process improvements, reducing response times for customer issues.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Store merchandising
Cash management
Shift scheduling
Recruitment and hiring
Timeline
Store Manager
Dollar General
06.2025 - 07.2026Read More
Assistant Store Manager
Five Below
10.2024 - 02.2025Read More
Store Manager
Family Dollar/Dollar Tree
11.2021 - 10.2024Read More
Customer Service Manager
Walmart
06.2019 - 10.2024Read More
Customer Service Manager
Home Depot
02.2015 - 06.2019Read More
Great Bridge High School
High School Diploma
Read More