Tina Williams
North Salt Lake,Utah
Summary
Knowledgeable and dedicated professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Communicative, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
On-Site Property Manager
R.C. Hunter Enterprises
NORTH SALT LAKE, Utah
01.2017 - Current
- Introduce prospective tenants to types of units available and perform tours of premises.
- Complete background checks, verified income, employment, and rental history for each applicant.
- Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handle tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintain operational facilities attractive to potential tenants by organizing regular maintenance, helping to oversee major repairs and capital improvement projects.
- Complete final move-out walk-throughs with tenants to identify required repairs.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports
Member Service Agent , In-Bound Call Center
Deseret First Credit Union
West Valley City, Utah
04.2017 - 06.2018
- Processed members' financial transactions.
- Updated and maintained records and financial security for members.
- Provided information about credit union products and services. Offered services that would benefit members most.
- Investigated and resolved customer inquiries and complaints quickly.
- Met member call guidelines for service levels, handle time and productivity.
- Provided a welcoming and positive experience for members.
Assistant Manager
Janie And Jack - Gymboree Group
Murray, UT
02.2013 - 01.2017
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Interviewed candidates for employment. Assisted in training new employees, alongside Store Manager.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Responsible for opening and closing the store, handling cash deposits and ensuring proper signage was displayed for sales.
Education
Diploma - Cosmetology Education
Fran Brown College of Beauty
Layton, UT12.2001
High School Diploma -
Bountiful High School
Bountiful, UT06.2001
Skills
- Inbound and Outbound Calling
- Customer Data Confidentiality
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Adaptable and Resilient
Timeline
Member Service Agent , In-Bound Call Center
Deseret First Credit Union
04.2017 - 06.2018
On-Site Property Manager
R.C. Hunter Enterprises
01.2017 - Current
Assistant Manager
Janie And Jack - Gymboree Group
02.2013 - 01.2017
Diploma - Cosmetology Education
Fran Brown College of Beauty
High School Diploma -
Bountiful High School