Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Wollenberger

Salt Lake City

Summary

Dynamic customer service representative with proven ability to resolve complaints and enhance customer satisfaction. Strong communication skills and adaptability drive high customer retention and service excellence. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Liberty Mutual
Salt Lake City
01.2023 - 03.2026
  • Resolved customer complaints through effective communication and problem-solving.
  • Documented customer interactions in the CRM system for reference.
  • Handled high-volume phone calls while ensuring quality service standards were met.

Customer Service Representative

American Eagle
Salt Lake City
05.2017 - 12.2020
  • Managed large holiday orders with customers and upsold order.
  • Set targets
  • Update client files

Customer Service Representative

Health One
Salt Lake City
02.2017 - 11.2020
  • Guided clients in navigating health insurance, medications, financial assistance, and state and federal programs for the elderly.
  • Supported customers with policy inquiries and processed claims efficiently.
  • Resolved customer complaints through effective communication and problem-solving.
  • Informed clients about insurance products and coverage options to enhance understanding.

Education

Bachelor of Science - Environmental Design

Syracuse University
Syracuse, NY
01-1985

State Licensing
Bountiful
01-2019

Skills

  • Set high customer retention with great service and kindness
  • Relationships built on constant service and response to the needs of the client
  • Personal ability to create a relationship with clients and their needs

Timeline

Customer Service Representative

Liberty Mutual
01.2023 - 03.2026

Customer Service Representative

American Eagle
05.2017 - 12.2020

Customer Service Representative

Health One
02.2017 - 11.2020

Bachelor of Science - Environmental Design

Syracuse University

State Licensing
Tina Wollenberger