Hi, I’m
Tina Worden
Summary
Results-oriented Manager driven to exceed expectations in all areas. Talent for taking on new challenges and inspiring team members to go above and beyond. Reliable Barber focused on providing fast, friendly and knowledgeable service. Solid, loyal clientele built through years of friendly, reliable hair cuts and style. Current on latest trends in men's hair fashions, beard trims and specialty shaves. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
years of professional experience
Work History
Kennedy's All-american Barber Club
Manager/Professional Barber
04.2017 - 02.2023
Job overview
- Consulted with clients to assess personal style preferences and unique needs.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Answered incoming telephone calls and scheduled appointments for clients.
- Managed complex appointment schedule for high-volume client base.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Managed business customer service, responding to requests and concerns promptly.
- Consistently received positive performance reviews from guests.
- Styled hair according to customer preferences.
- Distributed business cards outside of salon to generate new business.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Offered clients variety of facial shaving services using both modern and traditional techniques.
- Advised clients on how best to care for hair and maintain health between visits.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Answered phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Sport Clips
Licensed Barber
12.2015 - 04.2017
Job overview
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Counted and documented opening and closing cash amounts daily.
- Managed business customer service, responding to requests and concerns promptly.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Answered incoming telephone calls and scheduled appointments for clients.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Distributed business cards outside of salon to generate new business.
- Styled hair according to customer preferences.
- Consistently received positive performance reviews from guests.
- Operated clippers and shears to create customized looks.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Completed quality haircuts and styling for men, women and children.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained regular client list and successfully handled walk-in customers.
Supercuts
Shift Lead Manager/Licensed Cosmetologist
08.2011 - 11.2015
Job overview
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Payless Shoe Source
Shift Manager/Key Holder
05.2009 - 07.2011
Job overview
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Monitored and restricted access to keys to maintain store security.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Designed and built displays to generate customer interest in store merchandise.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Processed cash, credit, debit, and check payments.
Education
Union County CollegeCranford, NJ
No Degree from Criminal Justice
Linden High SchoolLinden, NJ
High School Diploma
06.2010
University Overview
- Awarded 1st place in cosmetology
- Honoree of Principals list
- NJ Stars Scholarship Recipient
- Honor Roll every year
- 3.85 GPA
- Ranked in Top 12% of class
- Completed AP course in Calculus
- Mock Trial Member
- Graduated with Cosmetology License
Skills
- Opening and Closing Procedures
- Staff Management
- Product Inventories
- Team Collaboration
- Performance Reviews
- Cleaning and Sanitation
- Cuts and Fades
- Outstanding Customer Service
- Mentoring
- Client Consultations
Timeline
Manager/Professional Barber
Kennedy's All-american Barber Club
04.2017 - 02.2023
Licensed Barber
Sport Clips
12.2015 - 04.2017
Shift Lead Manager/Licensed Cosmetologist
Supercuts
08.2011 - 11.2015
Shift Manager/Key Holder
Payless Shoe Source
05.2009 - 07.2011
Union County College
No Degree from Criminal Justice
Linden High School
High School Diploma
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