TINA MATTHEWS
Little Rock,AR
Summary
Hardworking Manager with 18 plus years of experience in Sterile Processing, offering a background enforcing policies and developing safety procedures. Engaging and pleasant personality with the ability to monitor work quality, provide excellent training and maintain a clean, safe work environment. Skilled in educational concepts and best practice strategies. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Sterile Processing Manager
Baptist Health Medical Center
Little Rock, AR
08.2022 - Current
- Improved sterile processing department efficiency by implementing streamlined workflows and procedures.
- Enhanced patient safety through strict adherence to infection control protocols and guidelines.
- Managed a team of sterile processing technicians, providing ongoing training and support to ensure high-quality performance.
- Reduced instrument turnover time by optimizing the decontamination process and improving organization within the department.
- Collaborated with surgical teams to ensure timely delivery of sterile instruments and equipment for surgeries.
- Conducted regular audits of sterilization processes, ensuring compliance with industry standards and best practices.
- Maintained accurate inventory records for all instruments and equipment, minimizing delays in surgical procedures due to missing or damaged items.
- Implemented a preventive maintenance program for sterilization equipment, reducing downtime and repair costs.
- Developed policies and procedures for the handling, storage, and transportation of sterile instruments, ensuring consistently safe practices throughout the facility.
- Served as a liaison between the sterile processing department and other hospital departments, fostering effective communication regarding instrumentation needs and issues.
- Organized staff schedules to maximize productivity while maintaining appropriate staffing levels according to workload demands.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional growth.
- Assisted in budget planning for the department, identifying cost-saving measures without compromising quality or patient care standards.
- Established a culture of continuous improvement within the department by encouraging staff input on workflow enhancements and process improvements.
- Stayed current on industry trends, technologies, and regulations by attending conferences, workshops, and continuing education courses related to sterile processing management.
- Initiated staff cross-training programs to increase versatility among team members while reducing potential bottlenecks in workflow productivity during peak periods or absences.
- Coordinated with surgeons during complex cases to ensure proper instrumentation was available as needed during surgery.
Manager of Endoscopy and SPD
ANI St. Vincent North Neurology Hospital
North Little Rock, AR
07.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Approved regular payroll submissions for employees.
- Directed staff and managed annual capital budget.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Sterile Processing Manager
Carti Surgery Center
Little Rock, AR
04.2022 - 05.2024
- Improved sterile processing department efficiency by implementing streamlined workflows and procedures.
- Enhanced patient safety through strict adherence to infection control protocols and guidelines.
- Reduced instrument turnover time by optimizing the decontamination process and improving organization within the department.
- Managed a team of sterile processing technicians, providing ongoing training and support to ensure high-quality performance.
- Collaborated with surgical teams to ensure timely delivery of sterile instruments and equipment for surgeries.
- Conducted regular audits of sterilization processes, ensuring compliance with industry standards and best practices.
- Assisted in budget planning for the department, identifying cost-saving measures without compromising quality or patient care standards.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional growth.
- Organized staff schedules to maximize productivity while maintaining appropriate staffing levels according to workload demands.
- Served as a liaison between the sterile processing department and other hospital departments, fostering effective communication regarding instrumentation needs and issues.
- Developed policies and procedures for the handling, storage, and transportation of sterile instruments, ensuring consistently safe practices throughout the facility.
- Implemented a preventive maintenance program for sterilization equipment, reducing downtime and repair costs.
- Maintained accurate inventory records for all instruments and equipment, minimizing delays in surgical procedures due to missing or damaged items.
- Initiated staff cross-training programs to increase versatility among team members while reducing potential bottlenecks in workflow productivity during peak periods or absences.
- Ensured proper sterilization of delicate surgical tools by implementing a thorough inspection process prior to release for use in the operating room.
- Facilitated communication with vendors and supply chain partners, addressing any issues or concerns related to instrument availability or quality.
- Coordinated with surgeons during complex cases to ensure proper instrumentation was available as needed during surgery.
- Established a culture of continuous improvement within the department by encouraging staff input on workflow enhancements and process improvements.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Enforced quality control protocols to maintain accuracy of test results.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Implemented a robust quality assurance program, tracking key performance indicators and using data-driven insights to drive continuous improvement efforts within the department.
Manger of Endoscopy and SPD
ALASKA REGIONAL HOSPITAL
10.2020 - 07.2022
- Educated patients on procedures and facility processes.
- Prepared rooms according to specific endoscopic procedures.
- Conducted pre-op calls to review specific instructions prior to surgery and post-op calls to improve patient satisfaction, answer questions and address new or worsening symptoms.
- Studied contraindications, lab results, allergies and potential interactions before administering patient medication and treatments according to physician orders.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Investigated and resolved issues affecting hospital operations and patient care.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Directed staff and managed annual capital budget.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees with training and new hire documentation.
- Prepared and recommended long-range plans for development of department personnel.
- Cross-trained existing employees to maximize team agility and performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Supervisor
CHI St. Vincent
12.2017 - 10.2020
- Led and organized monthly departmental meetings
- Assured strict adherence to corporate guidelines and metrics
- Checked job sites for accuracy, quality and to ensure that all specifications for project were met
- Identified problems and proposed solutions to management team
- Work closely with OR supervisor to ensure needs are met for surgery
- Communicate efficiently and effectively with surgery and outlining departments
- Conduct training and education for sterile processing staff
- Develop training and education plan for all employees.
Staff Development Manager II
IMS
07.2012 - 12.2017
- Conducts orientation and training of new employees
- Help employees obtain certification in Sterile Processing Conduct in-services at facilities as needed
- Develops evidence based research for improving training development for all staff and managers
- Conducts audits of staff training records to ensure compliance with governing guidelines
- Maintain documentation relating to safety, effectiveness, and cost in planning and delivering, and manages training and development activities
- Promotes quality assurance and performance improvement related to employee technical skills
- Rained new staff on quality control procedures Demonstrated ability to lead and motivate outstanding healthcare teams
- Contributed substantially to successful department JCAHO accreditation
- Coordinates review, revision and creation of Operational Policies within SPD and OR
- Department
- Managed team of medical support personnel
- Followed infection control procedures.
SPD Coordinator
CHI St. Vincent Infirmary Hospital
01.2010 - 07.2012
- Conduct orientation and training of new employees
- Trained staff on Impress tracking system
- Entered new trays into tracking system
- Laced orders into Lawson for next day surgery
- Met with PCC on daily bases to ensure OR had what's needed for next day surgery
- Pick and prepare trays for cases in operating room
- Followed infection control procedures
- Managed team of medical support personnel
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Performed monthly inventory and maintained office and medical supply counts
- Rain new staff on quality control procedures
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Created plans and communicated deadlines to ensure projects were completed on time
Sr. Lead Tech
Baptist South
01.2007 - 12.2009
- Cleaning and sterilization of surgical instruments and assembling of trays properly Proper use of gas, steam and Sterrad machines and use of biological test and readings Pick and prepare trays for cases in operating room
- Work with PCC to ensure loaners are received and prepared for next day surgery
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Contribute substantially to successful department JCAHO accreditation.
- Exceeded goals through effective task prioritization and great work ethic
- Identified issues, analyzed information and provided solutions to problems
- Improved operations through consistent hard work and dedication
- Used coordination and planning skills to achieve results according to schedule
- Oversaw daily operations to ensure high levels of productivity
- Participated in team-building activities to enhance working relationships
SPD Tech II
Cert, UOC Hospitals
08.2004 - 07.2007
- Cleaning and sterilization of surgical instruments and assembling of trays properly Proper use of gas, steam and Sterrad machines and use of biological test and readings
- Pick and prepare trays for cases in operating room.
- Led projects and analyzed data to identify opportunities for improvement
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Received and processed stock into inventory management system
Education
Bachelor of Science - Business: Management and Finance
University of Phoenix
Temple, AZ05.2028
CRCST, CHL, CER- certified through IAHCSMM -
Malcolm X College
Chicago, Illinois01.2006
Certificate - undefined
Parkview Arts and Science Magnet School
Little, Arkansas1992
Skills
- Priority management
- Team Building
- Financial Management
- Microsoft, Epic and tracking system experience
- Operations management
- Staff Management
- Training and mentoring
- Accurate Documentation
- Creative Problem Solving
Timeline
Sterile Processing Manager
Baptist Health Medical Center
08.2022 - Current
Manager of Endoscopy and SPD
ANI St. Vincent North Neurology Hospital
07.2022 - Current
Sterile Processing Manager
Carti Surgery Center
04.2022 - 05.2024
Manger of Endoscopy and SPD
ALASKA REGIONAL HOSPITAL
10.2020 - 07.2022
Supervisor
CHI St. Vincent
12.2017 - 10.2020
Staff Development Manager II
IMS
07.2012 - 12.2017
SPD Coordinator
CHI St. Vincent Infirmary Hospital
01.2010 - 07.2012
Sr. Lead Tech
Baptist South
01.2007 - 12.2009
SPD Tech II
Cert, UOC Hospitals
08.2004 - 07.2007
Bachelor of Science - Business: Management and Finance
University of Phoenix
CRCST, CHL, CER- certified through IAHCSMM -
Malcolm X College
Certificate - undefined
Parkview Arts and Science Magnet School