Summary
Overview
Work History
Education
Skills
Healthcareexperience
Candidatehighlights
Volunteer Experience
Certification
References
Timeline
Generic

Cicely Taylor

Detroit,USA

Summary

Reliable Manager demonstrating a high level of ownership and initiative with broad experience in both team leadership and project delivery. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Manager Central Sterile Processing

Beaumont Dearborn
Dearborn, USA
01.2019 - Current
  • Lead unionized, agency staff and salaried employees, manage daily department responsibilities in the hospital, clinics, OR and outpatient surgery
  • Overseeing the cleaning, decontamination assembly, and sterilization of all reusable medical instrumentation and equipment
  • Responsible for building and establishing educator/quality assurance position
  • Hiring of the right talent for open positions while overseeing the 90-day/1st year training with bi-weekly progress reports of new talent
  • Maintaining the department budget, staffing levels, leadership scheduling, and performance reviews, as well as corrective actions
  • Implementation and execution of policy and procedures
  • Such processes included but were not limited to ordering, reprocessing, and billing of laryngoscopy scopes used by clinicians
  • Ordering surgical instrumentation for Neuro, Ortho, Robotics, ENT, Plastics, GYN and General surgery
  • While providing ordering support to all other specialties
  • Joint Commission Survey, Centers for Medicare and Medicaid Services and OSHA survey readiness
  • Work closely with infection control to maintain and improve departmental staff patient safety, and overall, Just Culture
  • Provide support and resolutions to the OR, clinicians, and Hospital Administration
  • Execute and maintain all departmental projects
  • Accomplished a union grievance rate of 2% from 60% in 2 years

Supervisor Central Sterile Processing

Beaumont Dearborn
Dearborn, USA
01.2017 - 01.2019
  • Interim Manager July 2018 - October 2018
  • Lead unionized employee, while assisting the manager with daily department responsibilities in the hospital, clinics, OR and outpatient surgery
  • Oversaw the cleaning, decontamination, assembly, and sterilization of all reusable medical instrumentation
  • Conduct interviews to find adequate talent
  • Responsible for staff scheduling, performance reviews, competencies, as well as corrective actions
  • Implement and enforce policy and procedures
  • Order office supplies and instruments for Neuro, Ortho, Robotics, ENT, Plastics, GYN and General, while providing support to all other specialties
  • Assist with Joint Commission Survey and survey readiness
  • Work closely with infection control to maintain and improve departmental staff and patient safety, and overall Just Culture
  • Train staff on in-services and re-education
  • Provide support to OR coordinators and clinicians
  • Perform audits on reconciliation of instrumentation, cleanliness, and case carts
  • Manage all departmental special projects such as; going lean, maintaining updated IFU’s for robotics, and creating a tracking process with replacement for max usage of instrumentation
  • Suggested, created, and participated in the OR & CSP Leadership Meeting created for team building, engagement, and patient safety

Human Resources Generalist

Beaumont Health
Farmington Hills, USA
01.2017 - 01.2018
  • Screen candidates for open positions
  • Forward open position to candidates
  • Schedule and conduct interviews
  • Schedule of new hire physicals and onboarding paperwork
  • Post open positions on recruiting and social media sites
  • Review and input corrective actions
  • Update job postings and vacancy reports
  • Complete change forms
  • Close requisitions
  • Prepare custom reports
  • Create surveys to obtain feedback for the betterment of the organization
  • Oversee the process of eligibility and payout of sign-on-bonus
  • Complete and manage special projects
  • Oversee the Intern & Shadowing Program
  • Maintain an open line of communication with those I serve to provide quality service

Human Resources Intern/ Intern & Shadowing Coordinator

Beaumont Health
Farmington Hills, USA
01.2016 - 01.2017
  • Screen candidates for open positions
  • Forward open position to candidates
  • Schedule and conduct interviews
  • Research other avenues for locating potential candidates
  • Post open positions on recruiting and social media sites
  • Review and input corrective actions
  • Update the status of job postings and vacancy reports
  • Complete change forms
  • Close requisitions
  • Prepare custom reports and create surveys to obtain feedback for the betterment of the organization
  • Develop a training manual on Position Manager for managers and recruiters to use
  • Assist with creating a student onboarding process
  • Oversee the process of eligibility and payout of sign-on-bonus
  • Coordinate and participate in career fairs and other organizational fairs
  • Supervise/Precept all new HR interns
  • Supporting HR staff in all areas when needed
  • Maintain an open line of communication with those I serve to provide quality service
  • Intern & Shadowing Coordinator: Pairing of students with healthcare professionals of the organization
  • Verify school affiliation, medical requirements, and background checks
  • Assist interns in the completion of the on-boarding process

Central Sterile Processing

Beaumont Health
Farmington Hills, USA
01.2013 - 01.2017
  • Prepare case carts for surgical procedures while providing operating room with missing and or extended instruments or supplies to include add-on cases
  • Decontaminate-clean instruments and equipment needed for Operating Room, Ambulatory Surgery and Clinical facilities
  • Assist surgical material rep in preparation for surgical case
  • Train new hire employees during their probationary period and any training needed thereafter
  • Update the SPM Tracking System to include count sheets, creation of trays, and instrumentation inventory

Central Sterile Processing

Oakwood Annapolis Hospital
Wayne, USA
01.2013 - 12.2013
  • Maintain and restock CSP and OR supplies on all floors of the hospital
  • Prepare case carts for surgical procedures
  • Provide operating room with any missing and or extended instruments or supplies
  • Process instrumentation and loaners needed for the next day

Dormant Patients Financial Advisor- Lead

Medical Financial Solutions
Southfield, USA
01.2007 - 12.2010
  • Assist in leading a group of 10 -12 staff members with account status and maintenance
  • Assist in settlement approvals and agreements
  • Set up payment arrangements on overdue account
  • Handle all written and verbal disputes
  • Verify and resubmit unpaid insurance claims
  • Run credit reports and prepare accounts for lawsuits
  • Meet weekly and monthly quotas
  • Negotiate payments with patience and high regard to the mission, policies, and procedures of the company

Team Leader

Verizon Wireless
Southfield, USA
01.2005 - 12.2007
  • Lead the team by implementing plan development for maximum production
  • Provide customer care by actively listening to provide the best results for the customer experience
  • Perform data entry to activate service and apply credits

Customer Service Rep/Head Cashier

Lowes
Southfield, USA
01.2003 - 12.2005
  • The lead for scheduling and maintaining management due files
  • Assist the management team by taking on the role of acting supervisor while maintaining my daily work duties
  • Utilize problem-solving skills to serve the team and the customers
  • Handle refunds, re-billing, balancing/closing register tills, and ICB reporting

Education

B.S. - Health Administration with minor in Management

Eastern Michigan University
Ypsilanti, MI
05-2017

A.B.A - Business Administration

Wayne County Community College
Belleville, MI
05-2013

Masters in Business - Entrepreneur concentration

Eastern Michigan University
Ypsilanti, MI

Skills

  • Epic Software
  • Kronos
  • SPM Tracking System
  • Microsoft Office
  • Workday/Service Now
  • Position Manager
  • PeopleSoft HR & Financial
  • Time Management
  • Policy Implementation
  • Staff Development
  • Business Development
  • Business Administration
  • Operations Management
  • Verbal and written communication
  • Project Management
  • Complex Problem-Solving
  • Financial Management

Healthcareexperience

  • Beaumont Dearborn, Dearborn, MI, Manager Central Sterile Processing, 01/01/19 - Present, Lead unionized, agency staff and salaried employees, manage daily department responsibilities in the hospital, clinics, OR and outpatient surgery., Overseeing the cleaning, decontamination assembly, and sterilization of all reusable medical instrumentation and equipment., Responsible for building and establishing educator/quality assurance position., Hiring of the right talent for open positions while overseeing the 90-day/1st year training with bi-weekly progress reports of new talent., Maintaining the department budget, staffing levels, leadership scheduling, and performance reviews, as well as corrective actions., Implementation and execution of policy and procedures., Joint Commission Survey, Centers for Medicare and Medicaid Services and OSHA survey readiness., Work closely with infection control to maintain and improve departmental staff patient safety, and overall, Just Culture.
  • Beaumont Dearborn, Dearborn, MI, Supervisor Central Sterile Processing, 01/01/17 - 12/31/18, Lead unionized employee, while assisting the manager with daily department responsibilities in the hospital, clinics, OR and outpatient surgery., Oversaw the cleaning, decontamination, assembly, and sterilization of all reusable medical instrumentation., Conduct interviews to find adequate talent., Responsible for staff scheduling, performance reviews, competencies, as well as corrective actions., Implement and enforce policy and procedures.
  • Beaumont Health, Farmington Hills, MI, Human Resources Generalist, 01/01/17 - 12/31/18, Screen candidates for open positions., Schedule and conduct interviews., Post open positions on recruiting and social media sites., Review and input corrective actions., Prepare custom reports.
  • Beaumont Health, Farmington Hills, MI, Human Resources Intern/ Intern & Shadowing Coordinator, 01/01/16 - 12/31/17, Screen candidates for open positions., Schedule and conduct interviews., Research other avenues for locating potential candidates., Post open positions on recruiting and social media sites.
  • Beaumont Health, Farmington Hills, MI, Central Sterile Processing, 01/01/13 - 12/31/16, Prepare case carts for surgical procedures., Decontaminate-clean instruments and equipment needed for Operating Room., Train new hire employees during their probationary period.
  • Oakwood Annapolis Hospital, Wayne, MI, Central Sterile Processing, 01/01/13 - 12/31/13, Maintain and restock CSP and OR supplies on all floors of the hospital., Prepare case carts for surgical procedures.
  • Medical Financial Solutions, Southfield, MI, Dormant Patients Financial Advisor- Lead, 01/01/07 - 12/31/10, Assist in leading a group of 10 -12 staff members with account status and maintenance., Assist in settlement approvals and agreements.

Candidatehighlights

  • Bachelor of Science in Healthcare Administration
  • Certified Registered Central Service Technician
  • 25 years of combined experience in customer service
  • 12+ years leading high functioning teams
  • Financial Reconciliations and balancing’s
  • Project Management
  • Principal Negotiations

Volunteer Experience

  • Beaumont Farmington Hills (Botsford Hospital), Farmington, MI, Patient Rights & Anesthesia
  • It Starts @ Home, Detroit, MI, Community Gardener/Board Member

Certification

  • Certified Registered Central Service Technician, Healthcare Sterile Processing Association - Formally (IAHCSMM) September 2012 - Current ID#130219

References

References available upon request.

Timeline

Manager Central Sterile Processing

Beaumont Dearborn
01.2019 - Current

Supervisor Central Sterile Processing

Beaumont Dearborn
01.2017 - 01.2019

Human Resources Generalist

Beaumont Health
01.2017 - 01.2018

Human Resources Intern/ Intern & Shadowing Coordinator

Beaumont Health
01.2016 - 01.2017

Central Sterile Processing

Beaumont Health
01.2013 - 01.2017

Central Sterile Processing

Oakwood Annapolis Hospital
01.2013 - 12.2013

Dormant Patients Financial Advisor- Lead

Medical Financial Solutions
01.2007 - 12.2010

Team Leader

Verizon Wireless
01.2005 - 12.2007

Customer Service Rep/Head Cashier

Lowes
01.2003 - 12.2005

B.S. - Health Administration with minor in Management

Eastern Michigan University

A.B.A - Business Administration

Wayne County Community College

Masters in Business - Entrepreneur concentration

Eastern Michigan University
Cicely Taylor