Overview
Work History
Education
Skills
Timeline
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Tina Watson

North Highlands,CA

Overview

15
15
years of professional experience

Work History

Program Coordinator

Changing Courses
08.2009 - 04.2014


  • Greeted incoming clients as first point of contact, providing a welcoming and supportive environment.
  • Received and responded to email, telephone, and in-person requests for information from the public and prospective clients.
  • Checked clients into sessions, processed payments, issued receipts, and updated account balances through integrating computer and spreadsheet use.
  • Scheduled appointments and accurately documented verbal interactions and correspondences.
  • Maintained files, tracked milestones, and faxed progress reports to assist higher staff with administrative duties.
  • Provided client records at the request of attorneys, courts, officers, and other involved parties.
  • Collected and distributed messages while maintaining confidentiality and safety protocols.

Financial Aid Clerk- FWS

American River College
03.2023 - 08.2023
  • Handled high volume of inbound calls to process billing adjustments and sales.
  • Processed debit and credit card and electronic check payments in POS systems.

Personal Caregiver

Private Practice
11.2020 - Current


  • Handled cash register transactions with accuracy and speed.
  • Kept a clean and stocked work area
  • Resolved customers complaints without need to escalate.

Education

Bachelor of Arts - Social Work

California State University - Sacramento
Sacramento, CA
05.2025

Associate of Arts - Social Work

American River College
Sacramento
05.2023

Skills

  • Program Coordinator, Changing Courses

North Highlands, CA 2008-2012

  • Cross-cultural Communications

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  • De-escalation and Crisis Intervention

Timeline

Financial Aid Clerk- FWS

American River College
03.2023 - 08.2023

Personal Caregiver

Private Practice
11.2020 - Current

Program Coordinator

Changing Courses
08.2009 - 04.2014

Bachelor of Arts - Social Work

California State University - Sacramento

Associate of Arts - Social Work

American River College
Tina Watson