Tina Watson
North Highlands,CA
Overview
15
15
years of professional experience
Work History
Program Coordinator
Changing Courses
08.2009 - 04.2014
- Greeted incoming clients as first point of contact, providing a welcoming and supportive environment.
- Received and responded to email, telephone, and in-person requests for information from the public and prospective clients.
- Checked clients into sessions, processed payments, issued receipts, and updated account balances through integrating computer and spreadsheet use.
- Scheduled appointments and accurately documented verbal interactions and correspondences.
- Maintained files, tracked milestones, and faxed progress reports to assist higher staff with administrative duties.
- Provided client records at the request of attorneys, courts, officers, and other involved parties.
- Collected and distributed messages while maintaining confidentiality and safety protocols.
Financial Aid Clerk- FWS
American River College
03.2023 - 08.2023
- Handled high volume of inbound calls to process billing adjustments and sales.
- Processed debit and credit card and electronic check payments in POS systems.
Personal Caregiver
Private Practice
11.2020 - Current
- Handled cash register transactions with accuracy and speed.
- Kept a clean and stocked work area
- Resolved customers complaints without need to escalate.
Education
Bachelor of Arts - Social Work
California State University - Sacramento
Sacramento, CA05.2025
Associate of Arts - Social Work
American River College
Sacramento05.2023
Skills
- Program Coordinator, Changing Courses
North Highlands, CA 2008-2012
- Cross-cultural Communications
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- De-escalation and Crisis Intervention
Timeline
Financial Aid Clerk- FWS
American River College
03.2023 - 08.2023
Personal Caregiver
Private Practice
11.2020 - Current
Program Coordinator
Changing Courses
08.2009 - 04.2014
Bachelor of Arts - Social Work
California State University - Sacramento
Associate of Arts - Social Work
American River College