- Experimenting with different creative mediums, like paper crafting, clay, and making minitures, to expand skills and techniques
Tina M. Mann
Vancouver,WA
Summary
Dedicated specialist with expertise in documentation management and vendor relations. Experience in coordinating client assessments and developing tailored support plans. Ready to contribute to organizational success through analytical thinking and effective problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Collection & Reconcile Specialist
Share
Vancouver, WA
06.2022 - Current
- Collect and track all client financial expenses with supporting documentation. Submit through Miocroix and record in the Homeless Management Information System (HMIS).
- Coordination with Data and Accounting team to ensure accurate reporting on ongoing basis.
- Developed and implemented training program for new staff, improving onboarding efficiency.
- Verify client financial expenses as submitted by program.
- Analyzing operational processes, identifying areas for improvement and implementing solutions.
- Requesting payments in the Microix program while making sure all supporting documents are included.
- Reviewing client lease to ensure accurate amounts are paid.
- Running ongoing reports for all funders while maintaining correct information on monthly basis.
Permanent Supportive Case Manager
Share
Vancouver, WA
01.2020 - 06.2022
- Coordinated client assessments to identify needs and develop tailored support plans.
- Facilitated communication between clients and service providers to enhance resource accessibility.
- Monitored client progress and adjusted interventions to ensure effective service delivery.
- Provided crisis intervention support, ensuring immediate assistance for clients in distress.
- Developed community partnerships to expand available resources for clients and enhance service reach.
- Sustained high-quality service delivery by staying up-to-date on resources and relative trainings and integrating new knowledge or approaches into daily practice.
- Helping residents help themselves by guiding them to overcome barriers while supporting them to take the next step for their future.
Engagement Specialist
Share
Vancouver WA
12.2014 - 01.2022
- Running a family homeless shelter for the duration of my shifts.
- Establish and maintain effective communication with a wide and diverse range of people.
- Defuse and resolve potentially volatile actions of residents experiencing various degrees of homelessness with anxiety, mental health issues, etc. on ongoing basis.
- Maintain comprehensive case management files and statistics required by funding sources in the HMIS database while maintaining confidential information according to HIPPA Standards.
- Collaborate within a solid team with little to no supervision to find housing sortitions for clients.
Education
Associate of Applied Science - Early Childhood Education
Clark College
Vancouver, WASkills
- Customer relations
- Expert problem solving
- Out of the box thinking
- Documentation management
- Vendor relations
- Proficient in Microsoft programs
- Proficient in Microix/MIP program
- Proficient in Homeless Management Information System (HMIS)
Certification
Management of Assaultive Behavior (MAB) - Training
- Traumatic Brain Injury - Training
- Hording Disorders - Training
- Homeless Deescalation - Training
- Personality Disorders - Training
- Self CAre Burnout & Vicariuos Trauma - Training
- Understanding PTSD in Vetrans - Training
Interests
Timeline
Data Collection & Reconcile Specialist
Share
06.2022 - Current
Permanent Supportive Case Manager
Share
01.2020 - 06.2022
Engagement Specialist
Share
12.2014 - 01.2022
Associate of Applied Science - Early Childhood Education
Clark College