Tina Marie Cuestas
Fort Worth,TX
Summary
Patient-driven Medical Director offering under a year history managing hospital functions to optimize operations and foster superior organization-wide service delivery. Expert in patient care and business administration with success designing effective patient care and business models. Focused on continuous quality improvement and leadership development. Experienced Medical Director specializing in Medical Assisting, offering 27 years background with large hospitals in urban areas. Well-versed in all aspects of healthcare and business administration with success in building robust medical practices. Accomplished in hard-turnarounds of struggling organizations in danger of de-certification. Medical Director offering under a year of building robust service delivery models and achieving optimal patient outcomes. Accomplished in growing practice year-over-year through effective business development and marketing strategies. Successful in building strong relationships with patients, staff and local healthcare partners.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant Program Instructor
Remington College - Fort Worth
07.2022 - Current
- Organized workshops on relevant topics such as HIPAA compliance or phlebotomy techniques to further enhance students'' understanding of their future roles as medical assistants.
- Provided ongoing support for graduates seeking employment, offering assistance with resume writing, interview preparation, and job search strategies.
- Developed comprehensive exams that accurately assessed student knowledge while also preparing them for certification tests upon completion of the program.
- Increased student satisfaction with course content by updating instructional materials to reflect current medical practices and industry trends.
- Served as a mentor for new instructors, sharing best practices and strategies for effective teaching within the medical field.
- Enhanced students'' critical thinking skills by incorporating problem-solving exercises and case studies into lesson plans.
- Improved student proficiency by implementing hands-on activities and real-world scenarios in the medical assistant program.
- Coordinated with local healthcare facilities to arrange internships for students, enabling them to gain practical experience in their chosen field.
- Enhanced student retention of course material by incorporating various teaching methods, such as lectures, demonstrations, and hands-on practice sessions.
- Promoted teamwork and collaboration among students by assigning group projects related to medical assistant tasks and responsibilities.
- Contributed to faculty meetings regarding program improvements, offering valuable input based on classroom observations and student feedback.
- Reduced dropout rates by providing continuous support, guidance, and encouragement to struggling students.
- Assisted administrators in the development of accreditation reports, demonstrating the effectiveness of the medical assistant program in meeting educational standards.
- Collaborated with fellow instructors to develop interdisciplinary learning opportunities for students in various healthcare programs.
- Established a positive classroom environment that promoted open communication, mutual respect, and active participation from all students.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Supervised students when administering medications to maintain patient safety.
- Provided immediate and constructive feedback to students individually and as group.
- Evaluated students' competencies through written assignments and examinations.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
Medical Assistant Program Director
Concorde Career Colleges
06.2021 - 02.2022
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Optimized case and clinical management and recommended plans to improve safety and health programs.
- Verified effective, consistent communication between department heads, medical staff and governing boards through board meeting attendance and synchronization of interdepartmental functions.
- Attended healthcare conferences to stay abreast of evolution of technology and implemented improvements in practice.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
- Educated and mentored more than [Number] medical students.
- Developed criteria for test orders and trained staff regarding data acquisition methods and escalation protocol.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
Total Care
09.2020 - 09.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Tested and recorded blood glucose levels.
- Taught patients about medications, procedures and care plan instructions.
PCT
Mansfield Methodist Hospital
12.2016 - 07.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Supported patient admissions, discharges and transfers to promote team productivity.
Medical Assistant
Texas Health Care PLLC.
04.2013 - 12.2016
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Ordered and prepared reagents and supplies.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Education
Bachelor of Science - Health Care Administration & Management
University of Phoenix
Tempe, AZ01-2027
Dipolma - Medical Assistant
Education America
Fort Worth05.1998
High School Diploma -
Green B Trimble Technical
Fort Worth05.1998
Skills
- Time Management
- Critical Thinking
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Policy and Program Development
- Service Utilization Improvements
- Employee Supervision
- Employee Work Scheduling
- Epic Systems
- Verbal and Written Communication
- HIPAA Guidelines
- Quality Assurance Controls
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 4-6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified BLS Instructor 24 Years + Remington College
- AHA BLS & AED Training Center - 1 year +
- Licensed NRCMA - 24 years +
- Licensed Notary public - 10 years +
- Certified Clinical Medical Assistant - 1 years
- Certified Clinical Medical Assistant Instructor - 1 year
BLS Intructor, Notary Public
As an Instructor also Director I kept my license with my CPR along with my Notary public. With this to help my community or help others with my license. I have also became a training site for the AHA BLS CPR
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Assistant Program Instructor
Remington College - Fort Worth
07.2022 - Current
Medical Assistant Program Director
Concorde Career Colleges
06.2021 - 02.2022
Medical Assistant
Total Care
09.2020 - 09.2021
PCT
Mansfield Methodist Hospital
12.2016 - 07.2019
Medical Assistant
Texas Health Care PLLC.
04.2013 - 12.2016
Bachelor of Science - Health Care Administration & Management
University of Phoenix
Dipolma - Medical Assistant
Education America
High School Diploma -
Green B Trimble Technical
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