Tina "Michele" Vanderhoff, CPC, COC, CRC

• Delivered pharmaceuticals to customer locations within specific timeframes and with pharmacy requirements
• Adhered to HIPAA guidelines and patient needs

• Processed legal documents for auto purchases and sales according to state and federal guidelines
• Greeted customers and employees professionally
• Phone skills - answering, transferring, problem solving customer issues
• Use of multiple computer programs/software on a daily basis

• Transcribed hearings and court cases adhering to confidentiality, state and federal guidelines, and deadlines.

• Continually met quality and productivity standards
• Became proficient in analyzing and resolving payer issues and trained team for more efficient workflows and techniques to streamline this process
• Extensive payer rejection/denial remediation
• Pre-submission claim review
• Experience with multiple EMR’s - Docutap, Athena, Allscripts, and Epic

• Commended for communication skills in writing clear, quality claim appeal letters
• Pre-submission claim review and provider queries
• Resolved patient inquiries on billing issues and payment by phone

Began as a medical transcriptionist in an office, eventually owning and operating my own successful company. After a move, transcribed for various contractors and companies.