TINA POULSEN
Lincoln,NE
Summary
Compassionate healthcare and customer engagement professional with an Associate of Applied Science in Health Sciences, Certified Nurse Assistant credential, and prior Army combat medic experience. Skilled in patient assessment, confidential documentation, empathetic communication, and supporting families through sensitive situations. Brings more than a decade of remote relationship-building, consultation, follow-up, onboarding, and virtual team leadership. Organized, responsive, and motivated to help individuals access appropriate care.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Healthcare Receptionist & First Aid Supervisor
Camp Sonshine
06.2021 - Current
- Assess illnesses and injuries, provide first aid, document care, and coordinate family contact or additional medical attention as appropriate.
- Maintain confidential health information while communicating clearly and compassionately with families, staff, and medical professionals.
- Answer questions, welcome visitors, manage correspondence, and support daily health-office operations in a busy environment.
Special Education Paraprofessional
Lincoln Public Schools
08.2024 - 05.2026
- Provided individualized support for students with varied communication, behavioral, and learning needs.
- Communicated sensitively with families and educators, tracked progress, and protected private information.
Online Health & Wellness Business Leader
It Works Global
05.2014 - 01.2025
- Built long-term customer relationships through virtual conversations, personalized education, responsive service, and consistent follow-up.
- Guided prospective customers through initial questions and product information, supporting informed decisions and ongoing engagement.
- Achieved Presidential Diamond leadership rank; recruited, onboarded, coached, and supported a large distributed organization.
- Led virtual meetings and trainings while independently managing schedules, communications, customer concerns, and competing priorities.
Preschool Teacher
Skyview Learning Academy
02.2017 - 05.2023
- Maintained student records and communicated with families about individual needs, development, and concerns.
- Created a welcoming, supportive environment and collaborated with colleagues to coordinate individualized care.
Combat Medic, Active Duty
United States Army
01.2008 - 01.2010
- Performed patient assessments, first aid, emergency medical care, and monitoring in high-pressure settings.
- Documented patient information, used medical terminology, and maintained confidentiality and readiness.
Education
Associate of Applied Science - Health Sciences
Southeast Community College
Lincoln, NENursing Coursework
Bryan College of Health Sciences
Lincoln, NESkills
- Patient & Family Communication
- Healthcare Customer Service
- Intake-Related Documentation
- Confidential Records
- Phone & Virtual Communication
- Consultation Follow-Up
- Customer Engagement
- Scheduling & Coordination
- Medical Terminology
- Multitasking
- Remote Collaboration
Certification
- Certified Nurse Assistant (CNA)
- Basic Life Support (BLS)
- First Aid
- CPR
Timeline
Special Education Paraprofessional
Lincoln Public Schools
08.2024 - 05.2026
Healthcare Receptionist & First Aid Supervisor
Camp Sonshine
06.2021 - Current
Preschool Teacher
Skyview Learning Academy
02.2017 - 05.2023
Online Health & Wellness Business Leader
It Works Global
05.2014 - 01.2025
Combat Medic, Active Duty
United States Army
01.2008 - 01.2010
Nursing Coursework
Bryan College of Health Sciences
Associate of Applied Science - Health Sciences
Southeast Community College