Tineja Leslie

• As a Senior Sales Associate, I was responsible for leading high-level sales initiatives, mentoring junior staff, and consistently exceeding sales goals through expert product knowledge, customer relationship management, and strategic closing techniques. I played a key role in driving dealership revenue while ensuring an exceptional customer experience from initial contact through final delivery.

Key Duties and Responsibilities:

• Sales Leadership:
• Consistently achieved or surpassed monthly and quarterly sales targets for new and pre-owned vehicles through effective customer engagement, needs assessment, and follow-up strategies.
• Customer Experience Management:
• Delivered personalized service by understanding client preferences, explaining financing and leasing options, and guiding customers through every step of the purchase process.
• Product Knowledge Expert:
• Maintained up-to-date knowledge of vehicle models, trims, features, warranty options, and industry trends to confidently educate and advise customers.

• Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
• Boosted sales revenue by developing and implementing effective sales strategies.
• Established strong client relationships for increased customer loyalty and repeat business.

• Responsible for effective customer contact and product education, active listening and use of closing techniques, strong conflict resolution and negotiating skills, as well as proficiency in communication skills, both professional and interpersonal.
• Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
• Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
• Met or exceeded sales objectives on consistent basis to drive company growth.
• Trained, coached, and mentored new sales associates for maximum performance.

• Chiefly responsible for merchandise pricing and product display and sale. Provided customer support for retail sales in-store and online.
• Improved product visibility by creating eye-catching merchandise displays.
• Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
• Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
• Increased overall store performance with consistent attention to detail in visual merchandising efforts.