Tineka Branch
Memphis,TN
Summary
Administrative and healthcare operations professional with 5+ years of experience supporting daily operations, coordinating patient services, managing documentation, facilitating communication across multidisciplinary teams, and improving workflow efficiency. Skilled in scheduling coordination, administrative support, customer service, training, Microsoft Office, Epic, and maintaining accurate records in fast-paced healthcare environments. Recognized for strong organizational skills, problem-solving, and the ability to manage multiple priorities while delivering exceptional service.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Health Unit Coordinator
Baptist Memorial Hospital
Collierville, TN
02.2026 - Current
- Coordinated patient admissions and discharges, ensuring accurate data entry and timely processing of information.
- Assisted in maintaining medical records, adhering to confidentiality protocols and regulatory standards.
- Supported nursing staff by preparing necessary documentation for patient assessments and treatments.
- Coordinated communication between physicians, nurses, ancillary departments, and patients to support efficient unit operations.
- Monitored inventory levels of medical supplies, coordinating with vendors for timely restocking.
Revenue Cycle Coordinator II
CVS Health
Remote
06.2023 - 12.2025
- Managed and analyzed 30–70 complex patient accounts daily involving insurance claims, reimbursement issues, prior authorizations, and payer correspondence.
- Investigated complex account issues by reviewing documentation, researching account history, and collaborating with internal departments and external stakeholders.
- Analyzed reimbursement trends and account activity to identify issues and support operational performance.
- Reviewed insurance documentation and account information to determine appropriate resolution strategies.
- Escalated complex account issues and recurring trends to support timely resolution and continuous process improvement.
- Maintained detailed documentation while balancing productivity, quality, accuracy, and compliance in a high-volume remote environment.
Revenue Cycle Coordinator- Patient Services
CVS Health
Bartlett, TN
05.2021 - 06.2023
- Processed and reviewed high-volume pharmacy claims while maintaining accuracy and compliance.
- Verified insurance eligibility, benefits, and prior authorization requirements.
- Scheduled prescription orders for patient delivery while ensuring timely processing and coordination.
- Assisted patients with enrolling in financial assistance programs by coordinating with third-party payers, helping improve access to prescribed medications.
- Collaborated with pharmacists, provider offices, insurance companies, and third-party payers to resolve issues affecting medication access.
- Maintained accurate electronic documentation across multiple systems.
- Trained and mentored more than 200 new hires, improving onboarding consistency and operational efficiency.
Night Auditor
LaQuinta Inns & Suites
Memphis, TN
11.2020 - 07.2021
- Managed nightly financial audits, ensuring accuracy of transactions and adherence to policies.
- Reconciled daily revenue reports, identifying discrepancies and implementing corrective measures.
- Oversaw front desk operations, providing exceptional customer service during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Shift Lead Manager
Walgreens
Cordova, TN
03.2019 - 06.2020
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented process improvements, increasing workflow efficiency and reducing operational delays.
- Trained and mentored new team members on operational processes and customer service standards.
- Scheduled staff shifts, optimizing resource allocation for peak business hours.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Direct Support Professional
Behavioral Services of Tennessee
Cordova, TN
07.2018 - 04.2019
- Supported individuals with developmental disabilities in daily living activities and personal care.
- Implemented individualized care plans to enhance clients' quality of life and promote independence.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Retail Merchandiser
At Home- The Home Decor Store
Memphis, TN
12.2016 - 02.2019
- Developed and executed visual merchandising strategies to enhance store presentation.
- Analyzed sales trends to optimize product placement and inventory management.
- Coordinated seasonal displays, aligning with marketing initiatives to boost customer engagement.
- Collaborated with cross-functional teams to drive promotional campaigns and events.
Education
Bachelor of Science - Psychology
Capella University
07.2026
Skills
- Administrative Support
- Healthcare Operations
- Scheduling Coordination
- Patient Experience
- Workflow Coordination
- Cross-Functional Collaboration
- Documentation Management
- Records Management
- Process Improvement
- Microsoft Office Suite
- Microsoft Excel
- Epic EMR
- HIPAA Compliance
- Customer Service
- Data Entry
- Problem Solving
- Team Collaboration
- Training & Onboarding
- Organizational Skills
Certification
Basic Life Support (BLS) | American Heart Association | Expires Feb. 2028
Crisis Prevention Intervention (CPI) | Expires Jun. 2028
Timeline
Health Unit Coordinator
Baptist Memorial Hospital
02.2026 - Current
Revenue Cycle Coordinator II
CVS Health
06.2023 - 12.2025
Revenue Cycle Coordinator- Patient Services
CVS Health
05.2021 - 06.2023
Night Auditor
LaQuinta Inns & Suites
11.2020 - 07.2021
Shift Lead Manager
Walgreens
03.2019 - 06.2020
Direct Support Professional
Behavioral Services of Tennessee
07.2018 - 04.2019
Retail Merchandiser
At Home- The Home Decor Store
12.2016 - 02.2019
Bachelor of Science - Psychology
Capella University