Tineke Melvin
North Liberty,IA
Summary
Dynamic leader with a proven track record at Destiny Transportation Group, Inc, enhancing operational efficiency and employee satisfaction. Expert in community engagement and problem-solving, I've significantly improved response times and customer loyalty. Skilled in report writing and fostering teamwork, my approach boosts productivity and ensures high-quality service delivery.
Overview
21
21
years of professional experience
Work History
Community Service Officer
Iowa City Police Department
12.2020 - Current
- Promoted positive community relations as a representative of the police department.
- Processed found property calls, logging details and filing required reports for further action.
- Streamlined communication within the department by utilizing computer-aided dispatch systems to relay information efficiently between units.
- Managed administrative tasks effectively, ensuring proper record-keeping, data entry, filing, and report writing were completed accurately and promptly.
- Supported law enforcement officers in emergency situations, providing timely and accurate information for decisionmaking.
- Collaborated with emergency response teams during critical incidents to provide essential support and maintain public safety.
- Increased response times to non-emergency calls by triaging requests based on urgency levels effectively.
- Responded to non-emergency calls for service, providing timely assistance and support to community members.
- Provided exceptional customer service to citizens in need, addressing their concerns with empathy and professionalism.
Customer Service Representative
Arise
04.2013 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
General Manager
Destiny Transportation Group, Inc
10.2003 - 04.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
No Degree - Business Management
Kirkwood Community College
Iowa City, IASkills
- Report writing
- Community engagement
- Service calls
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Active listening
- Effective communication
- Stress management
Timeline
Community Service Officer
Iowa City Police Department
12.2020 - Current
Customer Service Representative
Arise
04.2013 - 03.2020
General Manager
Destiny Transportation Group, Inc
10.2003 - 04.2013
No Degree - Business Management
Kirkwood Community College
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