Tinesha Singh
Saint Cloud
Summary
Experienced with managing customer relationships and addressing inquiries with precision. Utilizes strong communication and problem-solving skills to resolve issues efficiently. Track record of enhancing customer satisfaction and promoting loyalty through consistent and effective service.
Overview
5
5
years of professional experience
Work History
Customer Success Representative
TeleMed2U
08.2025 - Current
- Manage onboarding and credentialing for new and existing client facilities.
- Serve as primary point of contact, building long-term, trusted client relationships.
- Maintain accurate CRM records, tracking service activity and client touchpoints.
- Conduct routine client check-ins to assess satisfaction and gather feedback.
- Collaborate with Business Development to identify service expansion opportunities.
- Partner with clinical, operations, recruiting, and credentialing teams to resolve issues.
- Monitor and troubleshoot service-related concerns to ensure seamless delivery.
Branch Director
Nurses and More, Inc
08.2024 - 08.2025
- Directed branch operations, long-range planning, fiscal oversight, and quality initiatives.
- Ensured compliance with all Federal, State, and local licensure requirements.
- Led full-cycle recruitment, onboarding, and talent retention strategies.
- Managed HRIS, ATS updates, payroll processing, and HR metrics reporting.
- Analyzed workforce gaps and implemented solutions to improve fulfillment and retention.
- Negotiated contracts with insurance payers and healthcare networks.
- Oversaw quality improvement meetings and patient satisfaction follow-ups.
- Coordinated referrals, verified payer coverage, and ensured timely scheduling.
Customer Service Supervisor
Nurses and More
01.2024 - 08.2024
- Supervised and trained customer service staff to ensure high-quality service delivery.
- Monitored performance metrics including response times and resolution rates.
- Maintained accurate documentation of customer interactions and follow-ups.
- Resolved escalated concerns and consistently exceeded service goals.
Human Resources Coordinator / Intake Coordinator
Nurses and More, Inc
12.2022 - 01.2024
- Supported recruiting, hiring, onboarding, and credential verification.
- Maintained personnel files in compliance with ACHC, state, and federal standards.
- Managed EVV, staffing assignments, and schedule authorization alignment.
- Built strong relationships with hiring managers and community partners.
- Conducted intake evaluations, verified insurance, and coordinated home health referrals.
Patient Access Representative
Oviedo Medical Center
08.2021 - 11.2022
- Registered patients, verified insurance, and collected payments.
- Facilitated communication between patients, clinical staff, and payers.
- Managed admissions, transfers, discharges, and outpatient scheduling.
Intern
FirstLight Home Care
08.2021 - 12.2021
- Supported administrative operations, data entry, and Joint Commission compliance.
- Maintained patient charts and updated EHR systems.
- Assisted admissions and clinical teams with scheduling and documentation.
Education
Master of Healthcare Administration (MHA) -
University of Central Florida
01-2024
Bachelor of Health Services Administration (BHSA) - undefined
University of Central Florida
01-2021
Skills
- Operations Management
- Customer Success
- Project Coordination
- Talent Acquisition Recruiting & Hiring
- HRIS & ATS Management
- Quality Improvement
- KPI Tracking
- Client Relationship Management
- Payroll Processing
- Compliance
- Data Analysis
- Contract Negotiation
- Coaching & Mentoring
- Microsoft Office Suite
Timeline
Customer Success Representative
TeleMed2U
08.2025 - Current
Branch Director
Nurses and More, Inc
08.2024 - 08.2025
Customer Service Supervisor
Nurses and More
01.2024 - 08.2024
Human Resources Coordinator / Intake Coordinator
Nurses and More, Inc
12.2022 - 01.2024
Patient Access Representative
Oviedo Medical Center
08.2021 - 11.2022
Intern
FirstLight Home Care
08.2021 - 12.2021
Bachelor of Health Services Administration (BHSA) - undefined
University of Central Florida
Master of Healthcare Administration (MHA) -
University of Central Florida