Tinesha Singh
TeleMed2U
Saint Cloud
5
years of professional experience
Experienced with managing customer relationships and addressing inquiries with precision. Utilizes strong communication and problem-solving skills to resolve issues efficiently. Track record of enhancing customer satisfaction and promoting loyalty through consistent and effective service.
Work History
Customer Success Representative
1 Year 2 Months- Manage onboarding and credentialing for new and existing client facilities.
- Serve as primary point of contact, building long-term, trusted client relationships.
- Maintain accurate CRM records, tracking service activity and client touchpoints.
- Conduct routine client check-ins to assess satisfaction and gather feedback.
- Collaborate with Business Development to identify service expansion opportunities.
- Partner with clinical, operations, recruiting, and credentialing teams to resolve issues.
- Monitor and troubleshoot service-related concerns to ensure seamless delivery.
Branch Director
1 Year- Directed branch operations, long-range planning, fiscal oversight, and quality initiatives.
- Ensured compliance with all Federal, State, and local licensure requirements.
- Led full-cycle recruitment, onboarding, and talent retention strategies.
- Managed HRIS, ATS updates, payroll processing, and HR metrics reporting.
- Analyzed workforce gaps and implemented solutions to improve fulfillment and retention.
- Negotiated contracts with insurance payers and healthcare networks.
- Oversaw quality improvement meetings and patient satisfaction follow-ups.
- Coordinated referrals, verified payer coverage, and ensured timely scheduling.
Customer Service Supervisor
7 Months- Supervised and trained customer service staff to ensure high-quality service delivery.
- Monitored performance metrics including response times and resolution rates.
- Maintained accurate documentation of customer interactions and follow-ups.
- Resolved escalated concerns and consistently exceeded service goals.
Human Resources Coordinator / Intake Coordinator
1 Year 1 Month- Supported recruiting, hiring, onboarding, and credential verification.
- Maintained personnel files in compliance with ACHC, state, and federal standards.
- Managed EVV, staffing assignments, and schedule authorization alignment.
- Built strong relationships with hiring managers and community partners.
- Conducted intake evaluations, verified insurance, and coordinated home health referrals.
Patient Access Representative
1 Year 3 Months- Registered patients, verified insurance, and collected payments.
- Facilitated communication between patients, clinical staff, and payers.
- Managed admissions, transfers, discharges, and outpatient scheduling.
Intern
4 Months- Supported administrative operations, data entry, and Joint Commission compliance.
- Maintained patient charts and updated EHR systems.
- Assisted admissions and clinical teams with scheduling and documentation.
Education
Master of Healthcare Administration (MHA)
Bachelor of Health Services Administration (BHSA)
Skills
Operations Management
Customer Success
Project Coordination
Talent Acquisition Recruiting & Hiring
HRIS & ATS Management
Quality Improvement
KPI Tracking
Client Relationship Management
Payroll Processing
Compliance
Data Analysis
Contract Negotiation
Coaching & Mentoring
Microsoft Office Suite
Timeline
Customer Success Representative
TeleMed2U
08.2025 - CurrentRead More
Branch Director
Nurses and More, Inc
08.2024 - 08.2025Read More
Customer Service Supervisor
Nurses and More
01.2024 - 08.2024Read More
Human Resources Coordinator / Intake Coordinator
Nurses and More, Inc
12.2022 - 01.2024Read More
Patient Access Representative
Oviedo Medical Center
08.2021 - 11.2022Read More
Intern
FirstLight Home Care
08.2021 - 12.2021Read More
University of Central Florida
Bachelor of Health Services Administration (BHSA)
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University of Central Florida
Master of Healthcare Administration (MHA)
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