TINETTA COTTON
Richardson,TX
Summary
Dynamic Client Services Coordinator with a proven track record at Align, excelling in customer relations and scheduling management. Adept at enhancing client satisfaction through exceptional communication and efficient issue resolution. Proficient in insurance verification, ensuring seamless access to services while maintaining data integrity and compliance.
Overview
18
18
years of professional experience
Work History
Client Services Coordinator
Align
04.2025 - 08.2025
- Coordinated patient appointments and managed scheduling to optimize provider availability.
- Assisted patients with insurance inquiries and eligibility verification, ensuring seamless access to services.
- Maintained accurate patient records in electronic health systems, contributing to data integrity and compliance.
- Responded promptly to patient inquiries, enhancing overall satisfaction through effective communication.
- Coordinated client communications to ensure timely responses and satisfaction.
- Assisted in managing client accounts, maintaining accurate records
- Collaborated with cross-functional teams to resolve client issues effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Customer Service Representative
Taylor Communications
02.2022 - 01.2025
- Assisted customers with inquiries, providing prompt and accurate information regarding products and services.
- Resolved customer complaints efficiently.
- Managed order processing using multiple systems, maintaining up-to-date records for customer interactions.
- Collaborated with team members to enhance service delivery and streamline communication channels.
Associate
Amazon
07.2017 - 09.2023
- Supported daily operations by managing inventory levels and ensuring stock accuracy.
- Assisted in processing customer orders to enhance fulfillment efficiency and accuracy.
- Collaborated with team members to optimize workflow processes and reduce operational delays.
Patient Services Coordinator
Alta Resources
09.2015 - 04.2017
- Assisted patients with insurance inquiries and eligibility verification, ensuring seamless access to services.
- Maintained accurate patient records in electronic health systems, contributing to data integrity and compliance.
- Responded promptly to patient inquiries, enhancing overall satisfaction through effective communication.
Property Claims Processor
Allstate Insurance Company
08.2007 - 04.2015
- Processed claims efficiently, ensuring accuracy and adherence to company policies.
- Reviewed and analyzed documentation to verify claim validity and coverage.
- Communicated with policyholders to gather necessary information for claims processing.
- Collaborated with other departments to resolve complex claims issues effectively.
Education
Business Office Certification - Business Office
United Education Institute
Ontario, CA09.1998
High School Diploma - General Studies
Eric Birch High School
Fontana, CA01.1996
Skills
- Customer relations
- Scheduling and planning
- Strong organization
- Proficient in multiple software systems
- Schedule management
- Exceptional communication
- Client support
- Call center experience
- Order processing
- Payment processing
- Insurance verification
Timeline
Client Services Coordinator
Align
04.2025 - 08.2025
Customer Service Representative
Taylor Communications
02.2022 - 01.2025
Associate
Amazon
07.2017 - 09.2023
Patient Services Coordinator
Alta Resources
09.2015 - 04.2017
Property Claims Processor
Allstate Insurance Company
08.2007 - 04.2015
Business Office Certification - Business Office
United Education Institute
High School Diploma - General Studies
Eric Birch High School
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