Ting Chieh Chen
Summary
My name is Ting Chieh Chen. People usually call me Tina, a dedicated and responsible student from Taiwan currently enrolled in the nursing program at Houston Community College, seeking a part-time job to gain valuable experiences. With over two years of experience as a server in the food service industry, specializing in providing exceptional customer service and maintaining a clean and organized work environment. Proficient in menu knowledge, training new staff, and managing high-volume tables during peak hours. Skilled in preparing and serving bubble tea beverages, handling cash transactions, and resolving customer complaints. I am serious and responsible for my work, enthusiastic about my customers, and love my job.
Overview
3
3
years of professional experience
Work History
Karaoke Host
Yes KTV
03.2021 - 01.2023
- Managed guest reservations and effectively communicated wait times to optimize seating efficiency
- Greeted and seated guests promptly, ensuring a positive first impression of the establishment
- Maintained a clean and organized host station, including menus, reservation books, and promotional materials
- Provided exceptional customer service by addressing guest inquiries, concerns, or special requests
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
Bubble Tea Barista
Hui Lau Shan
05.2023 - 09.2023
- Expertly prepared and served a variety of bubble tea beverages, ensuring consistent quality and taste
- Handled cash transactions accurately using point-of-sale (POS) systems or cash registers
- Resolved customer complaints or concerns promptly and professionally to ensure customer satisfaction
- Managed inventory levels by monitoring stock of ingredients such as boba pearls, flavored powders, jellies, and toppings
- Efficiently operated bubble tea machines and equipment to prepare ingredients such as tapioca pearls, fruit syrups, and milk teas
- Maintained cleanliness and organization of the bubble tea bar area, including sanitizing utensils, countertops, and equipment
Server
Tasty dim sum & Seafood
10.2023 - 08.2024
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist customers in making informed choices
- Assisted in training new servers on restaurant policies, procedures, menu knowledge, and customer service standards
- Collaborated with colleagues as part of a cohesive team environment focused on delivering excellent customer service at all times
- Maintained cleanliness and organization of assigned workstations, including dining areas, server stations, and beverage stations throughout shifts
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to tables
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Science - Nursing
Houston Community College
Houston, TX12-2025
Skills
- Restaurant Experience
- Cash handling
- Guest engagement
- Multitasking proficiency
- Effective time management
- Conflict resolution skills
- Friendly, positive attitude
- Fast learner
- Computer skills
- Attention to detail
- Mathematics
- Strong work ethic
Languages
Chinese (Mandarin)
Native or Bilingual
Interests
- Drawing and Painting
- Baking
- Volunteer Work
- Watching Movies and TV Shows
- Engaging in food photography and sharing culinary creations on social media
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Server
Tasty dim sum & Seafood
10.2023 - 08.2024
Bubble Tea Barista
Hui Lau Shan
05.2023 - 09.2023
Karaoke Host
Yes KTV
03.2021 - 01.2023
Associate of Science - Nursing
Houston Community College
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