Tinia young
Philadelphia,PA
Summary
Accomplished and energetic worker with a proven track record of success. Motivated leader with exceptional organizational and prioritization abilities, consistently delivering results on any assigned task. Committed to exceeding expectations and driving positive outcomes.
Overview
22
22
years of professional experience
Work History
Security guard
Allied Universal
08.2013 - Current
- Secure area, be alert at all times, make sure guest are being assisted, check guest & student id's
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Answer alarms and investigate disturbances
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
House Keeping
Long term nursing home
08.2017 - 09.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Customer Service Representative
Destination Maternity
05.2003 - 07.2017
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Handled escalated callers to reach positive outcomes
- Trained new employees on sales and customer service techniques
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
Education
Diploma - Medical assistance / Billing coding
Lincoln tech
Philadelphia, PA12.2010
High School Diploma - Arts
William Penn
Philadelphia, PA06.2001
Cisco Computer networking -
William Penn
Philadelphia, PA06.2001
Skills
- Active Listening
- Public Safety and Security
- Critical Thinking
- Judgment and Decision Making
- Active Learning
Timeline
House Keeping
Long term nursing home
08.2017 - 09.2020
Security guard
Allied Universal
08.2013 - Current
Customer Service Representative
Destination Maternity
05.2003 - 07.2017
Diploma - Medical assistance / Billing coding
Lincoln tech
High School Diploma - Arts
William Penn
Cisco Computer networking -
William Penn
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