Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tinika Acker

Tinika Acker

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Well-organized Distribution Clerk adept at coordinating materials movement into and out of the warehouse environment. Detail-oriented and hardworking team player with skills in problem-solving, multitasking and prioritizing tasks. Ready to bring 4 years of related experience and take on challenging new role.

Overview

5
5
years of professional experience

Work History

Distribution Clerk

Essilor of America
Raleigh
10.2020 - Current
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations
  • Identified inventory issues and independently developed effective resolutions
  • Optimized inventory management by employing automated systems.

Advisor II, Customer Service

Concentrix
Greenville
11.2019 - 02.2020
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings
  • Documented customer correspondence in CRM to track requests, problems and solutions
  • Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.

Customer Care Representative

Conduent
Raleigh
10.2018 - 04.2019
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
  • Kept customer and system account information accurate and current to support timely resolutions for concerns
  • Delivered customer support to high call load each shift
  • Documented customer correspondence in CRM to track requests, problems and solutions.

Education

Associate of Science in Business Administration And Management -

Winston-Salem State University
Winston-salem, NC

Skills

  • Order Picking
  • Verifying Orders
  • Inventory Counting
  • Quality Assurance Standards
  • Fulfilling Orders
  • Troubleshooting Skills
  • Customer Service
  • Customer Relations
  • Payment Processing
  • Inbound Customer Service
  • Conflict Mediation
  • Data Entry
  • High-Energy Attitude
  • Customer Account Management
  • Teamwork and Collaboration
  • Microsoft Office
  • Understanding of Distribution
  • Product Movements

Timeline

Distribution Clerk

Essilor of America
10.2020 - Current

Advisor II, Customer Service

Concentrix
11.2019 - 02.2020

Customer Care Representative

Conduent
10.2018 - 04.2019

Associate of Science in Business Administration And Management -

Winston-Salem State University
Tinika Acker