Tinika Robinson
Bronx,NY
Summary
Accomplished Case Manager and Professional Bus Operator with a proven track record in safe driving and adaptive decision-making. Excelled at Acacia by enhancing client service through comprehensive case management and at Academy Bus LLC. by increasing rider retention. Skilled in vehicle inspection and passenger assistance, demonstrating a commitment to safety and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
New York City Transit Authority
Bronx, NY
11.2020 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Transit Bus Operator
New Jersey Transit
Greenville , NJ
11.2018 - 11.2020
- Provided passenger assistance, collected fares and offered schedule and route information.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
Professional Bus Operator
Academy Bus LLC.
Hoboken, NJ
02.2017 - 10.2017
- Contributed to a positive work culture among fellow drivers by sharing best practices and lending support when needed.
- Collaborated with dispatchers to quickly resolve route disruptions or delays, minimizing inconvenience to riders.
- Maximized fuel efficiency through careful acceleration techniques and proactive route planning adjustments based on real-time traffic information.
- Increased rider retention through courteous and professional interactions with passengers, addressing their concerns and answering questions.
- Demonstrated exceptional driving skills in various weather conditions, ensuring passenger safety during adverse situations.
- Promoted a clean environment by keeping the bus interior tidy and free of debris throughout each shift.
- Participated in ongoing training programs to stay current on industry trends, safety guidelines, and company policies.
Case Manager
Acacia
Bronx, NY
07.2017 - 09.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Case Manager
CCS
Queens, NY
02.2017 - 07.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Education
Bachelor of Arts - Sociology
South Carolina State University
Orangeburg, SCNo Degree - Hospitality Administration And Management
Grace Institute
New York, NY02.2016
Skills
- Safe Driving
- Accident reporting
- Defensive Driving
- Vehicle Inspection
- Route Navigation
- Wheelchair securement
- Adaptive Decision Making
- Passenger Assistance
Accomplishments
- Documented and resolved housing search which led to assisting 12 families find suitable housing during my time as a case manager
Certification
CDL B License - 5/2015
With Passenger endorsement
CDL A License - 11/2017
Enjoy helping people in need by volunteering at local events
I enjoy helping people in need the elderly and underserved communities, when possible. I helped with organizing food panty locate distributors. I have Researched ,Scheduled and partnered Organizations that helped with providing resources at venues.
Timeline
Transit Bus Operator
New York City Transit Authority
11.2020 - Current
Transit Bus Operator
New Jersey Transit
11.2018 - 11.2020
Case Manager
Acacia
07.2017 - 09.2017
Professional Bus Operator
Academy Bus LLC.
02.2017 - 10.2017
Case Manager
CCS
02.2017 - 07.2017
Bachelor of Arts - Sociology
South Carolina State University
No Degree - Hospitality Administration And Management
Grace Institute