Tinisha Runnels
Victoria,TX
Summary
Highly skilled Biller, experienced in managing and performing all aspects of billing functions. Demonstrated strengths include maintaining accuracy in invoice preparation, handling disputes efficiently, and ensuring timely payments. Proven ability to identify discrepancies and resolve issues promptly for improved financial operations. Previous roles resulted in streamlined billing processes and increased efficiency.
Overview
22
22
years of professional experience
Work History
Remote Biller
Select Rehabilitation
Glenview, IL
06.2021 - Current
- Maintained up-to-date records of all billing activities including charges, adjustments, denials, and collections.
- Provided customer service support by responding promptly to inquiries from patients regarding their bills.
- Prepared detailed claims for submission to insurance companies according to policy guidelines.
- Analyzed patient accounts for errors or discrepancies in order to resolve issues quickly.
- Performed daily follow-up on outstanding claims to ensure prompt payment from payers.
- Collaborated with other departments such as the clinical staff to obtain necessary documentation for processing claims accurately.
- Conducted regular audits of delinquent accounts to identify any potential problems or areas needing improvement.
- Ensured that all patient statements were sent out in a timely manner with current balance information included.
- Documented all account activity into electronic medical record system ensuring accuracy of data entry.
Newborn Hearing Screener Coordinator
Onsite Neonatal Partners
Victoria, TX
08.2016 - Current
- Facilitated communication between physicians, audiologists, speech therapists, and other healthcare providers involved in a child's care plan.
- Conducted educational sessions for parents and staff regarding newborn hearing screening programs.
- Provided feedback to hospital administrators concerning any issues encountered during the course of performing newborn hearings screens.
- Tracked progress of children who have had their hearing screened through periodic follow-up visits.
- Maintained confidentiality surrounding patient information at all times.
- Maintained accurate records of all screenings performed, documenting results in a timely manner.
- Monitored trends in infant hearing loss rates and identified areas requiring additional program focus or improvement.
- Provided comprehensive follow-up services for infants who failed the initial screening, including scheduling and coordinating diagnostic testing with specialists.
- Performed hearing screenings on newborns using Automated Auditory Brainstem Response equipment.
- Created detailed reports summarizing data collected from newborn hearing screenings.
- Attended professional development seminars to stay up-to-date on advances in technology used for newborn hearing screenings.
- Developed relationships with families whose children have been diagnosed with hearing loss, providing support and resources as needed.
- Ensured compliance with state laws governing newborn hearing screenings.
- Advised parents on the best strategies for managing their child's hearing impairment.
- Managed inventory of supplies necessary for successful completion of newborn hearing screenings.
- Oversaw data management, daily biological calibration checks and various administrative tasks.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Monitored inventory levels and ordered additional supplies as needed.
- Maintained calendars of upcoming events, meetings and deadlines.
Remote Member Services
Prime Therapeutics LLC
Remote, TX
08.2020 - 03.2021
- Assisted customers with medication selection and purchases.
- Managed communication between doctors, pharmacists, insurance companies and patients.
- Ordered drug supplies when needed according to established procedures.
- Provided guidance on proper use of over-the-counter drugs.
- Answered customer inquiries regarding medications and health products.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Chat Support Representative
Kelly Connect
Remote , TX
11.2019 - 06.2020
- Monitored chat queues for incoming requests from customers requiring assistance.
- Followed established protocols for escalation of unresolved customer issues to appropriate personnel.
- Provided technical assistance to customers through online chat or telephone support.
- Answered customer inquiries regarding product features, pricing plans and orders.
- Conducted follow-up calls and chats with customers after resolving their inquiry.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Assessed customer satisfaction levels throughout the interaction process.
- Documented all customer interactions and inquiries in the ticketing system accurately and completely.
Newborn Hearing Screener Coordinator
Pediatrix Medical Group
Victoria, TX
03.2013 - 08.2017
- Conducted hearing tests to determine patient's level of hearing loss and ability to benefit from amplification.
- Recorded audio files of patient's responses during auditory testing sessions for future reference.
- Instructed patients and families on proper use of assistive listening devices.
- Managed multiple tasks simultaneously in a fast-paced environment while meeting tight deadlines.
- Documented patient information such as test results, medical histories, and treatment plans in electronic records systems.
- Conducted audiometric testing for adults, children, and infants to measure hearing loss.
- Educated parents about the importance of early detection and intervention for childhood hearing issues.
- Assisted in the development of individualized treatment plans for patients with hearing impairments.
- Kept up-to-date on new developments in audiology technology through continuing education courses.
- Received referrals from other clinicians regarding potential hearing problems in patients.
- Collaborated with other healthcare professionals including speech pathologists, audiologists, physicians, nurses, and therapists to ensure quality patient care.
- Evaluated patient responses during screening tests to detect signs of hearing loss or impairment.
Mental Health Technician
Gulf Bend Center
Victoria, TX
05.2015 - 09.2016
- Actively participated in continuing education programs related to mental health care delivery.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Developed positive relationships with patients while maintaining professional boundaries.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Encouraged positive behaviors through rewards systems when appropriate.
- Maintained accurate records of patient progress and treatment plans.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Supported clients in developing daily living skills such as budgeting money or time management.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for patients.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
Premier Care Agent
Spherion
Victoria, Texas
10.2009 - 12.2012
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
- Provided customer service to clients through phone and email communication.
- Participated in ongoing training programs related to job duties or responsibilities.
- Provided technical support to other departments regarding coating specifications or requirements for their product lines.
Patient Care Technician
DaVita
Victoria, Texas
10.2008 - 02.2009
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
- Instructed patients on proper diet, medications, and other lifestyle modifications related to their renal failure.
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Restocked supplies needed for dialysis procedures in an organized manner.
- Ensured all safety protocols were followed while performing duties in the dialysis unit.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Implemented quality improvement initiatives within the facility's dialysis unit.
- Provided education about kidney disease management techniques to both patients and family members.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Managed inventory of dialysis supplies and reordered as necessary.
- Responded to and managed emergency situations during dialysis treatments.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
Direct Care Worker
Devereux
Vcitoria, TX
04.2003 - 09.2008
- Educated clients about mental health issues and available community resources.
- Monitored client progress toward meeting goals outlined in their treatment plan.
- Assisted clients in developing individualized treatment plans and goals.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Assisted clients with daily living activities such as meal planning, medication management, budgeting.
- Provided emotional and psychological support to clients in crisis situations.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Maintained accurate records of client interactions using an electronic health record system.
- Performed outreach activities within the community to promote mental health awareness.
- Collaborated with other professionals to coordinate services for clients.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
Education
High School Diploma -
Stroman High School
Victoria, TX05-2000
Some College (No Degree) -
Victoria College
Victoria, TXSkills
- Billing
- Insurance billing procedures
- Patient information management
- Financial software expertise
- Invoice reconciliation
- Customer Service
- Organizational Skills
- Excellent Communication
- Time Management
- Task Prioritization
- Healthcare operations
- Charting and clinical documentation
- Excellent customer service skills
- Knowledge of medical terminology
Timeline
Remote Biller
Select Rehabilitation
06.2021 - Current
Remote Member Services
Prime Therapeutics LLC
08.2020 - 03.2021
Chat Support Representative
Kelly Connect
11.2019 - 06.2020
Newborn Hearing Screener Coordinator
Onsite Neonatal Partners
08.2016 - Current
Mental Health Technician
Gulf Bend Center
05.2015 - 09.2016
Newborn Hearing Screener Coordinator
Pediatrix Medical Group
03.2013 - 08.2017
Premier Care Agent
Spherion
10.2009 - 12.2012
Patient Care Technician
DaVita
10.2008 - 02.2009
Direct Care Worker
Devereux
04.2003 - 09.2008
High School Diploma -
Stroman High School
Some College (No Degree) -
Victoria College
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