Tinny C Newsom
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ECM Lead Care Manager & QI Specialist
San Diego Family Care
San Diego, CA
01.2023 - Current
- Enhances patient care by developing and implementing individualized care plans, addressing specific needs and preferences.
- Improves staff efficiency by providing thorough training and continuous support in daily tasks and responsibilities.
- Ensures the highest level of patient satisfaction with consistent communication, compassionate interactions, and timely responses to concerns.
- Streamlines care management processes by regularly reviewing and updating policies, procedures, and documentation standards.
- Implements quality improvement initiatives within the facility focused on enhancing overall patient wellbeing.
- Coordinates appointments with healthcare professionals for routine check-ups or specialized treatments necessary for each patient's condition.
- Coordinates referrals to specialists, hospitalizations, ER visits, community resources and other enabling services for patients.
ECM Case Manager and QI Coordinator
San Diego Family Care
San Diego, CA
06.2022 - 12.2022
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Conducted thorough assessments of patients'' situations, identifying issues, goals, and necessary interventions.
Mental Health & Health Homes Program Case Manager
San Diego Family Care
San Diego, CA
09.2019 - 05.2022
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Managed volunteer programs focused on providing community services to underserved populations.
- Partnered with local organizations to expand access to social and community services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Enrollment Specialist
2-1-1 San Diego
San Diego, CA
11.2017 - 06.2019
- Aimed to utilize all available information and options to fully and accurately help clients access public and community services.
- Used active listening, empathy and conversational intent in all interactions to provide high-quality education, outreach, pre-screening, application(CalFresh and/ CalFresh-MediCal combo) assistance, renewal guidance and empowerment for all 2-1-1 customers.
- Provided application assistance services via inbound and outbound calls.
- Exercised confidentiality and security in every interaction.
- Provided education and empowerment on application and renewal process.
- Provided assistance in facilitating service delivery to customers with a need for advocacy.
- Provided information and resources in the community that are culturally and developmentally appropriate on the long-term benefits to a child (First 5),food and nutrition services for women, infants and children (WIC), as well as nutrition programs for seniors (Meals On Wheels)
Medical Interpreter
Interpreters Unlimited Inc.
San Diego, CA
11.2015 - 01.2018
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Contributed to a supportive healthcare environment by fostering open dialogue and trust between providers and patients through skilled interpretation services.
Research Assistant
Rady Children's Hospital Of San Diego
San Diego, CA
05.2016 - 06.2017
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Streamlined data management processes for increased efficiency and accuracy in research findings.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Performed statistical, qualitative, and quantitative analysis.
Education
Master of Science - Public Health, M.P.H
National University San Diego
01.2015
Bachelor of Science - Bachelor of Medicine And Surgery
Shaheed Ziaur Rahman Medical College
01.2009
Skills
- Resource Utilization
- Training proficiency
- Quality Control Standards
- Community Outreach
- Care Coordination
- Wellness support
- Technology proficiency
- Medical chart documentation
- Case assessments
- Clinical Documentation
- Program Management
- Policy Adherence
- Epic Systems
Certification
CITI Program ( Researchers-Bio-medical research focus)
Mental Health First Aid USA
HIPAA
Community Health Training Academy
Timeline
ECM Lead Care Manager & QI Specialist
San Diego Family Care
01.2023 - Current
ECM Case Manager and QI Coordinator
San Diego Family Care
06.2022 - 12.2022
Mental Health & Health Homes Program Case Manager
San Diego Family Care
09.2019 - 05.2022
Enrollment Specialist
2-1-1 San Diego
11.2017 - 06.2019
Research Assistant
Rady Children's Hospital Of San Diego
05.2016 - 06.2017
Medical Interpreter
Interpreters Unlimited Inc.
11.2015 - 01.2018
Master of Science - Public Health, M.P.H
National University San Diego
Bachelor of Science - Bachelor of Medicine And Surgery
Shaheed Ziaur Rahman Medical College
CITI Program ( Researchers-Bio-medical research focus)
Mental Health First Aid USA
HIPAA
Community Health Training Academy
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