Summary
Overview
Work History
Education
Skills
Work Availability
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Tinuola Afolabi

Baltimore,MD

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in anti-money laundering case analysis and project management, data analysis and fraudulent pattern identification. Proficient in using independent decision-making skills and sound judgment to positively impact company success. A determined professional known for identifying and reviewing suspicious activity. Offering a relentless commitment to finding solutions to problems and piloting financial teams to success.

Overview

5
5
years of professional experience

Work History

Assistant Manager/Dispute Investigator

Genpact
01.2022 - Current
  • Conducts analysis for the implementation of business unit, Anti-Money Laundering (AML) and Sanctions Programs to prevent illegal, unethical, and improper business practices.
  • Assists in the execution and oversight of activities to comply with the Bank Secrecy Act, AML, USA PATRIOT ACT and Sanctions Program requirements.
  • Assists with planning schedules and delegating assignments to meet coverage, service and production demands.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Drive dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Formulate focused and individualized resolutions aimed to settle disputes.
  • Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
  • Prepare written opinions or decisions regarding cases.
  • Review and analyze opposing sides of disputes to objectively assess situations from legal perspective.
  • Quickly learn new skills and applied them to daily tasks, improving efficiency and productivity.
  • Review chargeback claims to determine whether they are valid or should be denied due to procedural errors.
  • Assist in analyzing productivity and quality assurance reporting to identify performance improvement opportunities, training deficiencies, and team up with training and quality Assurance counterparts to execute on those opportunities.
  • Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Prove successful working within tight deadlines and fast-paced atmosphere.
  • Collaborate with teams to ensure the timely execution of Dispute Investigation Operations under Federal Regulations E and Z, NACHA Operating Rules, payment network (Visa, MasterCard, STAR) rules, and other applicable regulations.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Facilitate and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.

Fraud Investigator/AML Quality Assurance

SunTrust
02.2020 - 12.2021
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Possessed a working knowledge of Bank Secrecy Act (BSA), Regulations and Anti-Money Laundering Laws.
  • Reviewed documentation to prevent fraud, terrorist financing, money laundering and identified theft losses.
  • Investigated cases domestic and international of P2P fraud, wire fraud, check kitting, card skimming and credit card fraud.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed documentation to prevent fraud, money laundering, terrorist financing, account takeover, scamming and identified theft losses.
  • Ensured risks associated with the business activities are identified, measured, monitored, and controlled.
  • Used advance knowledge to provide guidance in the design, assessment, implementation and administration of complex quality assurance and quality control programs, practices and policies.
  • Identified and evaluated quality standards, measurements and process improvements to ensure they are aligned with internal practices and compliance regulatory requirements.
  • Conducted high-risk case investigations, SQL dashboard creation for large-scale incident investigations, grand subpoena cases, law enforcement coordination, information sharing request via 314(b) and filed SAR in an appropriate manner.
  • Conducted lookback review, account remediation and reconciliation, quality checks, and recommend corrective action plans or identify issues which is escalated through proper channels as needed.
  • Developed skills in conducting effective transaction monitoring investigations, including data and transaction analysis, SWIFT message systems, Nostro and Vostro accounts, IVTF's, research and documentation; especially in Correspondent Banking and PSP products.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

KYC Analyst

Citizens Bank
01.2018 - 01.2020
  • Participated in new client onboarding and contract renewal processes, conducting due diligence such as customer identification program (CIP), Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) on contract performance and recommending adjustments to better meet client and organizational needs.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Conducted KYC formality reports on questionable accounts and transactions.
  • Consulted with compliance department to create regulatory reports.
  • Performed Sanction screening/OFAC screening, cleared OFAC hits and verified PEP Match.
  • Facilitated communication with onboarding team to gather information and onboarding documentation.
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk.
  • Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
  • Escalated unusual activity to the Financial Intelligence Unit (FIU) and assist with escalating potential risks.
  • Conducted thorough reviews for high risk clients based on stratified risk level guidelines.
  • Determined customer risk ratings based on analysis and research findings.
  • Interpreted evidence from multiple tools and systems to determine legitimacy of customer behavior.

Education

Master of Science -

Southwest Minnesota State University
Marshall, MN

Bachelor of Arts - English Language

Obafemi Awolowo University
Ile-Ife

Skills

  • Quality Standards
  • Financial Management
  • Fraud and anomaly analysis
  • Account remediation
  • SAR filing
  • Chargeback
  • Dispute Investigation
  • Quality Assurance
  • Risk Analysis
  • Decision-making
  • Wealth Management
  • Microsoft Office/Excel
  • Analytical Skills
  • Data Analysis
  • Technical Proficiency
  • Project Management
  • Financial Documentation
  • Account Information Review
  • Fraud Prevention and Detection
  • Loss Mitigation
  • Detection Models
  • Team Communication
  • Case Analyzation
  • Financial Records and Reporting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Assistant Manager/Dispute Investigator

Genpact
01.2022 - Current

Fraud Investigator/AML Quality Assurance

SunTrust
02.2020 - 12.2021

KYC Analyst

Citizens Bank
01.2018 - 01.2020

Master of Science -

Southwest Minnesota State University

Bachelor of Arts - English Language

Obafemi Awolowo University

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Tinuola Afolabi