Tion Wright
Huntsville,AL
Overview
7
7
years of professional experience
Work History
Information Technology Support Specialist
Automated Systems Design Inc
Huntsville, AL
03.2025 - Current
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Supported business continuity with the development of comprehensive backup strategies to protect critical data from loss or corruption.
- Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
- Deliver exceptional customer service via phone and email, maintaining high levels of customer satisfaction
- Utilize tools like ServiceNow or similar call center applications to manage and track support requests efficiently.
Communications Officer
Army National Guard
Athens, AL
03.2019 - Current
- Developed strategic plans to achieve departmental goals, optimizing resource allocation.
- Managed personnel training and protocol adherence, ensuring operational efficiency.
- Streamlined processes and implemented best practices to improve efficiency.
- Provided performance evaluations and constructive feedback for team development.
- Leveraged data-driven insights to guide decision-making and enhance overall results.
Front Desk Assistant and Night Auditor
Hampton Inn & Suites
Oxford, AL
02.2024 - 12.2024
- Accurately performed and submitted hotel audit reports.
- Resolved technical issues to ensure uninterrupted guest services.
- Trained employees in Property Engagement Platform (PEP).
- Managed financial transactions and assisted with guest needs.
- Maintained overnight vigilance to ensure guest safety and security.
Education
Bachelor of Science - Computer Information Systems
Jacksonville State University
Jacksonville, AL12.2024
Skills
- Active TS/SCI Clearance
- Leadership and Team Work
- Active Directory
- Service Now
- Microsoft Suite
- Clear Communication
- Collaboration
Technical Summary
Service Now, Active Directory, Windows, Microsoft Office Suite, Visio, LucidChart
Personal Information
Title: Military Communications Officer
Timeline
Information Technology Support Specialist
Automated Systems Design Inc
03.2025 - Current
Front Desk Assistant and Night Auditor
Hampton Inn & Suites
02.2024 - 12.2024
Communications Officer
Army National Guard
03.2019 - Current
Bachelor of Science - Computer Information Systems
Jacksonville State University