T'iona Jackson
Milwaukee,WI
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
7
7
years of professional experience
Work History
Shift Leader
Kids Empire
Brookfield, WI
09.2025 - Current
- Trained and mentored new crew members, promoting skill development and teamwork.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Collaborated with management on strategic initiatives to improve overall service delivery quality.
Shift Leader
Froedtert Hospital
West Bend, WI
01.2024 - 09.2025
- Trained new staff on proper cleaning techniques and safety procedures.
- Supervised daily operations of housekeeping team, ensuring adherence to cleanliness standards.
- Developed and implemented efficient cleaning schedules to optimize workforce productivity.
- Analyzed workflow processes, recommending improvements that increased operational efficiency by streamlining tasks.
- Managed team productivity and workflow to exceed quality standards.
clerk
USPS (United States Postal Service)
Milwaukee, WI
10.2021 - 12.2023
- Help customers with finding where their mail was rather they called or came in person. I worked in the back of the post office and separated packages to the carriers route as well as the mail and put mail in P.O. Boxes and at the moment I work downtown and separate mail from all over the world
Sales Associate
Bath & Body Works
Milwaukee, WI
01.2022 - 03.2022
- I helped customers pick out what fragrance was right for them as well has help stock the store.
Sales Associate
CVS CAREMAK
Milwaukee, WI
06.2021 - 10.2021
- I stocked the store also was a cashier and helped customers find items and answered calls.
Sales Associate
Dollar Tree
Phoenix, AZ
12.2020 - 02.2021
- I stocked the store when we got new shipment, as well as being a cashier and answering the phones helping customers find items we might have in the store or calling other stores to see if they might have them.
Receptionist
Phoenix Children's Hospital
Phoenix, AZ
08.2019 - 01.2021
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and concerns with empathy.
- Coordinated communication between medical staff and families, facilitating seamless information flow.
- Maintained accurate electronic health records, enhancing data integrity and accessibility for healthcare providers.
Crew Member
McDonald's
Phoenix, AZ
08.2019 - 08.2020
- I took peoples orders as well as keep the front of the store clean.
Education
High School - psychology
aaec south mountain high school
Phoenix, AZ05.2019
High School Diploma -
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZSkills
- Communication skills
- Customer service
- Cash handling
- Typing
- Cashiering
- Sales
- Positive attitude
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Creative problem solving
- Assigning work
Timeline
Shift Leader
Kids Empire
09.2025 - Current
Shift Leader
Froedtert Hospital
01.2024 - 09.2025
Sales Associate
Bath & Body Works
01.2022 - 03.2022
clerk
USPS (United States Postal Service)
10.2021 - 12.2023
Sales Associate
CVS CAREMAK
06.2021 - 10.2021
Sales Associate
Dollar Tree
12.2020 - 02.2021
Receptionist
Phoenix Children's Hospital
08.2019 - 01.2021
Crew Member
McDonald's
08.2019 - 08.2020
High School - psychology
aaec south mountain high school
High School Diploma -
Maricopa Community Colleges, South Mountain Community College