Tiondra Miller
New Bern,NC
Summary
Detail-oriented team player with strong communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Help Desk Specialist
BrainTap Technologies
New Bern, NC
12.2016 - 01.2023
- Provided fast and friendly technical support to customers via telephone, emails, and chats.
- Effectively communicated to explain billing procedures, payment issues, and handled billing disputes based on company policy.
- Built and maintained rapport with customers to become a trusted consultant in purchasing.
- Tested products returned for warranty issues using company's troubleshooting protocols and shipped warranty replacement units by utilizing services such as USPS and FedEx.
- Worked proficiently on platforms such as Zoom, FuseDesk, Oscommerce, InfusionSoft, Google Docs, Excel, Drift, HubSpot, Asana and Slack.
Transcriber
Lionbridge Technologies
12.2016 - 09.2021
- Independently contracted to evaluate and interpret audio, while maintaining accuracy, recognizing terminology and discrepancies, and proper formatting.
- Maintained confidentiality and privacy on all projects.
- Demonstrated careful and attentive listening skills to ensure that all documentation was exact and free of errors.
Assistant Teacher
Childcare Network
Morehead City, NC
05.2016 - 12.2016
- Monitored children in different play areas and enforced policies and procedures to maintain safety of children.
- Developed relationships with students, parents, and guardians to advance students' emotional, behavioral, and psychological development.
- Prepared activities to engage students in learning and assisted with classroom activity setup and teardown.
Bakery Sales Associate(Cake Decorator)
Wal-Mart
New Bern, NC
12.2013 - 05.2016
- Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
- Discussed cake design options, available flavors and specific event needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Cleaned and sanitized work area, including all baking and decorating equipment.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Guidance Counselor(Intern)
Carver Elementary School
Mount Olive, NC
02.2013 - 04.2013
- Documented records according to procedure and protected privacy of students to maintain confidentiality.
- Used data to monitor students' progress and recommend solutions for improvement.
- Developed and implemented student guidance plans to foster academic success.
- Analyzed student academic records to assess educational and career goals
- Taught classes and presented self-help or information sessions on subjects related to education and career planning
Education
Transcription Essentials With Legal -
Blueledge
MARCH 2023
Bachelor of Science - Psychology
University of Mount Olive (formerly Mount Olive College), Information
DECEMBER 2013
Skills
- Excellent written and verbal communication skills
- Highly proficient in Microsoft Office 2010 Software, including PowerPoint, Word, and Outlook Able to type 60 wpm
- Highly organized, detail-oriented, dependable, and highly motivated
- Critical thinker able to read and accurately interpret data
- Actively certified in income tax preparation
- Sincere desire to assist and care for others
Timeline
Help Desk Specialist
BrainTap Technologies
12.2016 - 01.2023
Transcriber
Lionbridge Technologies
12.2016 - 09.2021
Assistant Teacher
Childcare Network
05.2016 - 12.2016
Bakery Sales Associate(Cake Decorator)
Wal-Mart
12.2013 - 05.2016
Guidance Counselor(Intern)
Carver Elementary School
02.2013 - 04.2013
Transcription Essentials With Legal -
Blueledge
Bachelor of Science - Psychology
University of Mount Olive (formerly Mount Olive College), Information
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