Tionna Kellum
Roseville,Michigan
Summary
Dependable Customer Service Professional experienced in team leadership and fast-paced environments. Achieved high standards of customer satisfaction through effective communication and problem-solving skills while maintaining accuracy and attention to detail. Focused on fostering collaboration among team members and adapting to changing priorities to enhance productivity and support organizational goals.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Employee
STELLANTIS
07.2014 - Current
- Collaborated with team members to achieve daily goals and meet deadlines.
- Work effectively in a fast-paced environment while maintaining accuracy and attention to detail.
- Ensure reliable presence at work to maintain team productivity., reliability, and time management.
- Adapted quickly to changing priorities and demands to maintain workflow.
- Maintain an organized and productive work environment.
- Follow company policies, procedures, and safety standards consistently.
City Bus Driver
DEPARTMENT OF TRANSPORTATION
01.2025 - 03.2026
- Delivered professional and courteous customer service, enhancing passenger satisfaction.
- Clarified customer inquiries and addressed concerns effectively, fostering a positive travel experience.
- Maintained calm and professional demeanor during challenging situations, ensuring passenger safety and comfort.
- Worked independently while managing multiple responsibilities in a busy public-facing environment.
- Demonstrated excellent punctuality, dependability, and time-management skills.
- Used sound judgment and problem-solving skills when unexpected situations occurred.
Crew Manager
McDONALD'S
01.2013 - 01.2015
- Led and supported crew members during daily operations and busy periods.
- Led crew members during daily operations and busy periods, ensuring smooth workflow.
- Trained new employees on customer service, company procedures, and daily responsibilities.
- Provided friendly and professional customer service in a high-volume environment.
- Assisted with cash handling, customer transactions, and resolving customer concerns.
- Monitored team performance, ensuring fast and accurate service for customers.
- Assisted management with daily operations, keeping team focused and on task.
Crew Member
McDONALD'S
01.2011 - 01.2013
- Delivered friendly, efficient service to enhance customer satisfaction.
- Provided friendly and efficient service to customers.
- Collaborated with team members to maintain workflow in a fast-paced environment.
- Worked effectively with team members in a fast-paced environment.
- Addressed customer questions and concerns to ensure a positive experience.
- Followed company policies and procedures while maintaining a positive attitude.
Education
High School Diploma -
OSBORN HIGH SCHOOL
Detroit, MI 08.2007 - 06.2011
Skills
- Customer Service
- Cash Handling & Transactions
- Team Leadership
- Training & Coaching
- Time Management
- Dependability & Punctuality
- Fast-Paced Environments
- Organization
- Problem Solving
- Conflict Resolution
- Teamwork & Collaboration
- Communication
- Fast-Paced Environments
Personal Information
Availability: Available for part-time or full-time opportunities
ADDITIONAL INFORMATION
- Available for part-time or full-time opportunities
- Flexible availability, including evenings, weekends, and holidays
- Strong customer-service and leadership background
- Quick learner and dependable team player
- Comfortable working in busy, customer-facing environments
Timeline
City Bus Driver
DEPARTMENT OF TRANSPORTATION
01.2025 - 03.2026
Employee
STELLANTIS
07.2014 - Current
Crew Manager
McDONALD'S
01.2013 - 01.2015
Crew Member
McDONALD'S
01.2011 - 01.2013
High School Diploma -
OSBORN HIGH SCHOOL
08.2007 - 06.2011