Tionna Smith
Baton Rouge,LA
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
6
6
years of professional experience
Work History
Cashier
Albertsons Grocery
Baton Rouge, LA
03.2022 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
- Greeted an numerous amount of customers per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Sales Associate
Walmart
Baton Rouge, LA
03.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Completed orders and organized product deliveries to meet customer timetables.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Crew Member
McDonald's
Baton Rouge, LA
03.2020 - 10.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Documented customer orders and conveyed special requests to kitchen staff.
- Cooked batches of food according to standard recipes.
Management Trainee
McDonald's
Baton Rouge, LA
03.2020 - 03.2021
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Collaborated in professional team to solve workflow issues.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised processes to boost long-term business success and increase profit levels.
Education
High School Diploma -
EBR Virtual Acadmey
Baton Rouge, LA05.2021
Skills
- Cash Register Operation
- Credits and Refunds
- Product Location
- Shipment Procedures
- Sweeping and Mopping
- Feedback Acceptance
- Merchandise Packaging
- Work Task Prioritization
- Fitting Room Oversight
- Customer Transactions
- Inventory Stocking
- Goal-Setting and Achievement
- Answering Customer Questions
- Price Identification
- Customer Assistance
- Cashier Abilities
- Bagging and Packaging
- Folding Clothes
- Payment Collection
- Stocking and Replenishing
- Weight and Measurement
- Learning Strategies
- Kitchen Sanitization
- Counter Sanitization
- Money Handling
- Till Counting
- Coaching and Mentoring
- Issue Resolution
- Verbal and Written Communication
- Cash Management
- Liquor Law Compliance
- Time Management Skills
- Staff Training
- Order Taking
- Refunds and Exchanges
- Cash Drawer Management
- Customer Service
- Microsoft Office
- Return and Exchange Processing
- Handheld Computer Device Software
- Coupon Redemption
- Speaking
- Mathematics
- Reports
- Writing
Timeline
Cashier
Albertsons Grocery
03.2022 - Current
Sales Associate
Walmart
03.2021 - 01.2022
Crew Member
McDonald's
03.2020 - 10.2021
Management Trainee
McDonald's
03.2020 - 03.2021
High School Diploma -
EBR Virtual Acadmey