Summary
Overview
Work History
Education
Skills
Timeline
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Tionna Waters

Durham,NC

Summary

Authorized to work in the US for any employer AREAS OF STRENGTH Proficient in Microsoft Word, Outlook, Internet Navigation Can adapt well to change in the work place. Able to multi-task in a fast paced environment. Self motivated and goal oriented. Able to make decisions and act on them

Overview

17
17
years of professional experience

Work History

PCA

Wisdom Senior Care
01.2022 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Customer Care Representative

CVS/caremark
05.2017 - 11.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.

Special Needs Bus Monitor

Henrico County Public Schools
04.2012 - 06.2016
  • Monitored environmental factors such as temperature control within the bus, ensuring a comfortable and safe atmosphere for all passengers.
  • Maintained accurate records of student attendance and incident reports, contributing to a well-organized system for tracking student performance.
  • Assisted students in using assistive devices such as wheelchairs or lifts when necessary, ensuring their safe transport on the bus.
  • Maintained a clean and sanitary environment within the bus, contributing to a welcoming space for students.
  • Provided one-on-one support for students with specific needs, enhancing their overall comfort and well-being during transportation.
  • Participated in ongoing training programs to stay up-to-date on best practices for working with special needs students, ensuring the highest quality care possible.

Runner, Aramark
01.2008 - 01.2009
  • Responsible for prepping and serving orders
  • Welcomed the customers with proper verbiage and politely probing for their food orders
  • Receive the orders and the respective cash from the customer
  • Responsible for serving the customers in timely manner, error free.

Education

Degree -

Cosmetology Empire Beauty School
Kennesaw, GA
01.2011

High School Diploma -

Tri Cities High School
East Point, GA
05.2009

Skills

  • Data evaluation
  • Customer relations
  • Data entry
  • Contract negotiation expertise
  • Payment processing
  • Senior leadership support
  • Credit card payment processing
  • Microsoft Office expertise
  • LAN/WAN
  • Windows XP/Vista
  • Call Center Operations
  • Software upgrades
  • Policy adjustment knowledge
  • Insurance sales strategy
  • Client retention
  • Friendly, positive attitude
  • Customer follow-up

Timeline

PCA

Wisdom Senior Care
01.2022 - Current

Customer Care Representative

CVS/caremark
05.2017 - 11.2021

Special Needs Bus Monitor

Henrico County Public Schools
04.2012 - 06.2016

Runner, Aramark
01.2008 - 01.2009

Degree -

Cosmetology Empire Beauty School

High School Diploma -

Tri Cities High School

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Tionna Waters