Tionna Youngren
Dixon,IL
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on target to achieve important objectives. Excellent relationship building, multitasking, and decision making skills.
Overview
10
10
years of professional experience
Work History
Full Time Assistant Manager
Maurices
Sterling, IL
12.2025 - Current
- Facilitated employee onboarding, training, and coaching to ensure new associates understood company policies and integrated smoothly.
- Conducted candidate interviews and assisted with the hiring and selection process based on qualifications and team needs.
- Supported associates through leadership, addressing concerns and effectively resolving workplace conflicts.
- Assisted with scheduling, timekeeping, attendance, and daily staffing needs to ensure appropriate coverage.
- Maintained accurate records and completed required documentation in line with company policies to support operational integrity.
- Maintained confidential employee information and handled sensitive workplace matters with professionalism and discretion.
- Communicated professionally with employees, management, customers, and applicants in a fast-paced environment.
- Managed multiple priorities while maintaining accuracy, organization, and attention to detail.
Mailroom/printshop operator
KSB Hospital/ OSF ST KATHARINE, Dixon, Illinois
07.2021 - 09.2025
- Executed timely mail delivery to all departments, ensuring efficient communication.
- Executed timely mail delivery to all departments, facilitating clear communication.
- Processed and organized outgoing mail to ensure timely delivery, supporting daily operations and maintaining accurate records of correspondence.
- Maintained accurate records of outgoing and incoming shipments daily.
- Collaborated with team members to ensure efficient workflow in departments.
- Maintained production and quality documentation.
- Maintained accurate records of daily outgoing and incoming shipments.
- Performed data entry activities into various databases related to the processing of mail items.
Assistant Manager
Maurices
07.2018 - 06.2021
- Led team in achieving sales targets through effective training and coaching of staff.
- Developed and implemented operational strategies that enhanced customer satisfaction and retention.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Streamlined inventory management processes, improving accuracy and reducing discrepancies.
- Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.
- Offered hands on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Recognized outstanding performance and celebrated team accomplishments to boost employee morale.
Counselor
YMCA, Dixon Illinois
10.2016 - 06.2018
- Provided guidance and support to youth in group settings.
- Guided youth in completing homework and school projects, improving academic performance.
- Facilitated completion of homework and school projects to enhance academic performance.
- Provided support and mentorship to youth in group settings, promoting personal growth and social skills.
- Developed and implemented programs engaging diverse age groups, fostering collaboration and skill development.
- Maintained accurate records of participant progress and feedback.
Education
High School Diploma -
Dixon High School
Dixon, ILEsthetics Program -
Debutantes School of Cosmetology
Skills
- Staff scheduling
- Coaching staff
- Team development
- Operational oversight
- Client relations
- Dispute resolution
- Record management
- Demonstrated proficiency in Microsoft Outlook, PowerPoint, and Excel to enhance productivity
- Data analysis
- Stock control
- Confidentiality expertise
Timeline
Full Time Assistant Manager
Maurices
12.2025 - Current
Mailroom/printshop operator
KSB Hospital/ OSF ST KATHARINE, Dixon, Illinois
07.2021 - 09.2025
Assistant Manager
Maurices
07.2018 - 06.2021
Counselor
YMCA, Dixon Illinois
10.2016 - 06.2018
High School Diploma -
Dixon High School
Esthetics Program -
Debutantes School of Cosmetology