Tiphanie Johnson
Lodi,CA
Summary
Throughout my time working as a Correctional Officer I have became skilled in working with people with diverse mental health diseases. The current inmate population I work with have mental health diagnosis ranging from drug/ alcohol addiction, developmental disabilities, anger management, bipolar disorder, schizophrenia, depression, anxiety, and other major personality disorders. Working with a broad spectrum of people has majorly enhanced my communication skills and ability to provide help to others when they are in a mental health crisis. Working in a Mental Health correctional setting has also taught me empathy, and how to better help others.
Overview
9
9
years of professional experience
Work History
Correctional Officer
California Department of Corrections and Rehabilitation
Folsom, CA
01.2021 - Current
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Implemented rehabilitation programs aimed at reducing recidivism among inmates.
- Counseled inmates and responded to legitimate questions, concerns and requests.
Barista
Code 3 Coffee
Chico, CA
08.2017 - 12.2020
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Operated cash registers to process customer payments.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Barisa
Java Hut
Crescent City, CA
05.2015 - 07.2017
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
Del Norte High School
Crescent City, CA06-2017
Skills
- Crisis Management
- First aid and CPR certified
- Inmate Supervision
- De-Escalation Techniques
- Behavioral disorders familiarity
- Safety
Affiliations
- Horseback Riding
- Gardening
- Cooking/ baking
References
References available upon request.
Timeline
Correctional Officer
California Department of Corrections and Rehabilitation
01.2021 - Current
Barista
Code 3 Coffee
08.2017 - 12.2020
Barisa
Java Hut
05.2015 - 07.2017
High School Diploma -
Del Norte High School
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