Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tira Judkins

Montgomery,AL

Summary

Strong record of surpassing organizational goals.

Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Administrator

Best Choice Roofing
07.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

Front Desk Supervisor

Holiday Inn
09.2014 - Current
  • Trained new staff on correct procedures, compliance requirements and performance strategies
  • Created lasting relationships with guests that built loyalty and drove hotel revenue
  • Performed concierge services for guests as needed
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.

Assistant General Manager

AU Hospitality
04.2024 - 06.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Certified Recovery Specialist

Aletheia House
02.2022 - 06.2023
  • Enhanced client recovery by developing personalized treatment plans tailored to individual needs.
  • Facilitated group sessions for improved communication and coping skills among clients..
  • Provided crisis intervention services, preventing relapse and promoting safety in critical situations.
  • Implemented evidence-based practices to improve success rates of long-term recovery for clients.
  • Maintained detailed case notes, ensuring accurate documentation of client progress and treatment adjustments.

Certified Peer Support Specialist

Crisis Center
10.2019 - 06.2023
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs
  • Devised and enhanced treatment strategies to promote continued progress.

Certified Peer Support Specialist

Counsel On Substance Abuse C.O.S.A
08.2018 - 10.2019
  • Transported individual to Meeting locations
  • Developed team communications and information for life skills meetings
  • Monitored social media and online sources for industry trends.

Education

Associate of Arts -

Radio and Television Broadcasting

High School Diploma -

Robert E Lee High School
05.1992

Skills

  • Substance abuse therapy
  • Community Resources
  • Mental health assessment
  • Communications
  • Cash Control
  • VIP Guest Relations
  • Team Building and Supervision
  • Reservations Management
  • Hospitality Services
  • Guest Relations
  • Time management
  • Office administration
  • Administrative support
  • Office management
  • File organization
  • Customer engagement
  • Verbal communication
  • Document management
  • Mail handling

Certification

Certified Recovery Support Specialist

Timeline

Office Administrator

Best Choice Roofing
07.2024 - Current

Assistant General Manager

AU Hospitality
04.2024 - 06.2024

Certified Recovery Specialist

Aletheia House
02.2022 - 06.2023

Certified Peer Support Specialist

Crisis Center
10.2019 - 06.2023

Certified Peer Support Specialist

Counsel On Substance Abuse C.O.S.A
08.2018 - 10.2019

Front Desk Supervisor

Holiday Inn
09.2014 - Current

High School Diploma -

Robert E Lee High School

Associate of Arts -

Radio and Television Broadcasting

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Tira Judkins