Tira Stalling
Pontiac,MI
Summary
Experienced in customer service, dedicated to providing exceptional assistance and support to ensure customer satisfaction. Proven track record of effectively addressing customer concerns and contributing to team success. Recognized for adaptability and reliability, consistently meeting ever-changing business demands. Strong communication skills, conflict resolution abilities, and teamwork expertise enhance ability to excel in any customer service role.
Overview
11
11
years of professional experience
Work History
Customer Service Support Representative
Contour Windows
07.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Collaborated with team members to share best practices, ensuring a consistent approach to customer support across the organization.
- Implemented new methods for streamlining processes based on client feedback, enhancing overall efficiency in handling inquiries.
- Streamlined communication for improved customer experiences through effective listening and problem-solving skills.
- Performed thorough checks on orders, revising discrepancies as needed before completion.
- Generated quotes for sales team and customers.
- Managed multiple communication channels simultaneously, including phone, email, and live chat support systems.
Inside Sales Rep
Modernistic
05.2023 - 04.2024
- Established strong partnerships with customers.
- Generated custom quotes aligning with set pricing structures and client specifications.
- Coordinated service appointments, addressed customer issues, and managed payment processing.
Customer Service Rep
Flame Heating and Cooling
07.2021 - 08.2022
- Served as primary contact for customers, office staff and sales representatives.
- Managed 30-40 calls per shift efficiently.
- Completed various clerical tasks as required.
- Coordinated technician dispatch for optimal route efficiency.
Cashier
Meijer
01.2020 - 06.2020
- Facilitated seamless checkout experiences through exceptional service.
- Managed and maintained merchandise flow in front lanes to enhance product visibility.
- Adeptly balanced cash drawers to maintain accuracy.
Dietary Aide
Pomeroy Senior Living
05.2019 - 11.2019
- Helped individuals requiring aid during mealtime with exceptional care.
- Coordinated and hastened food orders, supporting overall team efficiency.
Sales Associate
The Home Depot
09.2014 - 10.2018
- Maintained organized, presentable merchandise to drive continuous sales
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
Education
Public Health
Macomb Community College
Warren, MI01.2020
Medical Assistant Certificate - undefined
Dorsey Schools
Roseville, MI04.2015
Skills
- Customer Service
- Interpersonal
- Multi-tasking
- Time management
- Communication
- Problem solving
- Complaint handling
- Customer focus
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Support Representative
Contour Windows
07.2024 - Current
Inside Sales Rep
Modernistic
05.2023 - 04.2024
Customer Service Rep
Flame Heating and Cooling
07.2021 - 08.2022
Cashier
Meijer
01.2020 - 06.2020
Dietary Aide
Pomeroy Senior Living
05.2019 - 11.2019
Sales Associate
The Home Depot
09.2014 - 10.2018
Medical Assistant Certificate - undefined
Dorsey Schools
Public Health
Macomb Community College
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